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Budget Car & Truck Rental

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2.5 Google Review

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696 Fairway Rd S #Unit 2, Kitchener, Ontario, N2C 1X3, Canada

(519) 893-6282 www.budget.com/en/locations/ca/on/kitchener/kr8

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Refresh Reviews 2.5

Michelle Bridgman

Dec 2, 2018

I have never had such appalling customer service. You are an hour late with our rental and you yell at us. What is wrong with you?

Charlotte

Oct 9, 2018

SCAM ALERT. Kent the manager was the most disrespectful person. He didn’t know we online booked and charged us completely wrong. He then “completed my car return” 3 days early and wouldn’t let me take the car for the rest of the three days, and wouldn’t let me get a refund. That’s a literal scam. Please read the negative reviews on this place, they’re extremely accurate.

Devon Smith

Nov 16, 2018

Drove into the parking lot to use the service next door, he came out and began to yell at me and stand in my cars way not allowing me to move it, as he requested I do. Became heated and he was highly aggressive and disrespectful. I know that if i ever need a rental i wont go here, and make sure no one I know goes either.

Anderson S Rosário

Oct 10, 2018

Terrible experience! I booked the car online, however, for my surprise when I arrived there to pick up the car there was no car available. The guy told me that he could do nothing for me. Basically, I wasted my time and an important appointment due to their disorganization and disrespectful manner to treat the customers.

Harneet Singh

Jan 30, 2018

I had a pleasant experience renting a car from them for a quick weekend trip to New York. The front-desk staff was friendly and helpful. I do wish, however, that they offered a better selection of cars in the mid-segment. The staff literally said I have 2 Nissan Altimas only in this segment and you can choose the color! That's not 'variety' in terms of cars but anyway, otherwise it was a good experience. There's a gas station right opposite the location so filling up there is recommended.

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