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Discount Car & Truck Rentals

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2.7 Google Review

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30 Stafford Rd #102, Ottawa, Ontario, K2H 8W1, Canada

(613) 667-9383 www.discountcar.com/locations/Ottawa?utm_source=google&utm_medium=organic&utm_campaign=local&utm_content=30StaffordNepean

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Refresh Reviews 2.7

Julian Carpenter

Oct 16, 2018

Staff were nice in person, but I was promised a call back about an issue by multiple people - including a manager I spoke to in person - and never received it.

Ian Percy

Jul 21, 2018

This store supports the Fallowfield Via station. They are running a “bait and switch” scam. The will take your reservation and send you a confirmation email, but there are no cars available for rent at the station. Instead, 45 minutes after your pickup time an employee will arrive and take you to this location where they might have a car for you to rent. If your destination is Bell’s Corners that results in you only being 45 minutes late, but if you are headed downtown, east or south you will be 90 minutes late.

Andre Sourges

Mar 12, 2018

I was weary of dealing with this location based on reviews, but did it anyway out of convenience. I decided to reserve in advance so I would not be disappointed. No car available when I arrived. I called Enterprise and they picked me up and got me into a rental. They were glad to take the business away from a competitor.

tiffanyrose2003

Feb 27, 2018

One star is too much for this company. Our insurance company sent them to pick us up after someone hit and totalled our car. They claimed they were on the way bit after standing traumatized in the cold for over and hour and a half calling them with no answer on their line we finally called friends to rescue us. We never heard from them that night. When we went to get the car the next day they seemed unapologetic and refused to give us anything at all for our trouble. Then they put us in a dented car with scratches all over it and burn holes in the seats and sent us on our way. The next day we happend to notice the insurance papers in the car had been expired for over 6 months! It took us over 2 hours to get a hold of someone. They did send someone out to give us the updated papers. I asked him if it was a common practice for them to let their cars drive around with expired papers and he started making excuses. "It just expired" he said. I pointed out the date and then he said "the last person must have kept the right copy" i thought isn't it illegal to have more than one pieces of insurance papers in the car? They refused to take any responsibility for any of their actions. We typically rent from Enterprise and have had nothing but great experiences with them. We only had to use Discount because of insurance. This is no way to treat a customer. Especially customers who have just been made the victims of horrible accidents and are being sent there for help.

Naly Jimenez

Aug 24, 2018

No stars if I could. Specifically reserved an SUV based on my needs and wasn’t provided one. Was told I would be called in a day or two as soon as an SUV was ready for me but it’s been almost two weeks with no call.

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Opening Hours

Mon:7:30 am - 5:30 pm

Tue:7:30 am - 5:30 pm

Wed:7:30 am - 5:30 pm

Thu:7:30 am - 5:30 pm Open Today

Fri:7:30 am - 5:30 pm

Sat:8 am - 12 pm