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Enterprise Rent-A-Car

Enterprise Rent-A-Car

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3.8 Google Review
3788 Prince of Wales Dr, Ottawa, Ontario, K2C 3H2, Canada
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Google Reviews

Refresh Reviews 3.8


Nov 12, 2018
Thanks Chris and Ahmed! I know that I booked with very limited notice but you made it happen. Appreciate it.

Nov 14, 2018
Ahmed's customer service was fantastic! They were very accommodating. Great place to rent a car!

Jul 9, 2018
Check-in: average. Only 2 associates at this location State of the vehicle: mediocre M’y car wasn’t cleaned. The person before me was a smoker and the car still smelled like it. She had left personal bills in the car and the location had not taken the time to thoroughly clean the car before handing it to me. Carpets were dirty, chairs were dirty, coffee spilled. I believe professionalism is key especially in a business when you are trading off items from one person to another. I left my garage opener in the car as I returned it and as expected, they handed off the car to someone else without cleaning it. I called the branch two days after returning the car realizing my mistake, the representative assured me that they had my garage opener. I went to pick it up only to find out that I had been lied to. I was assured a follow up would be done the next day. It has been over a month and still nothing. I called again and was simply told: At this time, we do not have a garage opener for you but we did clean the car. Basically insinuating that the opener wasn’t in the car in the first place. Why would I lie about letting my garage opener in a rental? So unprofessional. Customer service tip: Hey, sorry we lost it, we will gladly reimburse you the price of a new one. Never renting at this location again...

Jan 15, 2018
Called for a rental car pickup in 24 hrs, then I was put on a waiting list as "there were no cars available in the entire city". I was supposed to get a call back, two days later... no call. Don't waste your time... the big commercials are all show... no action.

Oct 18, 2018
Excellent Service!!

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Opening Hours

Mon:8 am - 5:30 pm
Tue:8 am - 5:30 pm
Wed:8 am - 5:30 pm
Thu:8 am - 5:30 pm Open Today
Fri:8 am - 5:30 pm