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Budget Car & Truck Rental

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3.3 Google Review

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826 Clyde Ave, Ottawa, Ontario, K1Z 5A1, Canada

(613) 724-1234 www.budget.com/en/locations/ca/on/ottawa/c1w

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Refresh Reviews 3.3

Sarah Suchotzky

Nov 6, 2018

BEWARE OF UNKNOWN HOLDS: At first I thought this place was really good, they were accommodating and answered all my questions. I told them I might return my rental a day early they said no problem I'd only be charged for the days I used it. When I returned the car I decided to pay with a different card than what I gave them at the beginning; again they said no problem. However OVER a week later I had a hold on my original card for the final amount even though the transaction was processed on the second card I used. I called them, they said there was no hold and talk to a manger. No manager called me back so I had to call again and still no one had an answer for this and I was told to call Visa. Visa then told me to get it removed I'd have to have the merchant call with an authorization number. After going back and fourth with Budget Customer Service and Visa for 2 hours, finally ONE person at budget told me that when you switch cards they place a hold on the original card to make sure the transaction passes on the second one. The hold usually drops off once this is confirmed but it can take up to 7 business days. I was in AWE that out of the 3 people I spoke to at the car rental location and the 3 people I spoke to in customer service ONE was able to tell me why this happened. BEWARE of this trick when/if you change your mind on which card to use, because no one apparently knows about it so you won't be told.

Ana Moreiras

Oct 15, 2018

The price is double if you rent it online. Also, we were provided with a defective GPS that made us waste a lot of time. The company does not want to refund the gps costs. We enclose 2 pictures: in one you can see it didn't display information in the junctions. In the other you can see we had arrived to destination but according to the GPS there were 3 more hours of journey. It really made us waste our Friday time :/

Al-basrawi 87

Jul 26, 2018

Worst excperience will not ret again

Camila Bousquet

Aug 8, 2017

My favourite place to rent a car from in Ottawa. The service is excellent and they go above and beyond in their delivery. All their cars are impecable and well maintained. I've rented a few times for work and it's always been a seamless transaction. Thank you for your hard work!

Donald Wood

Jul 25, 2017

Worst car rental experience ever. Budget tried to add extra insurance to a rental . Cost went from 295 to 695. They then corrected, the contract. I got home and checked amount charged, surprise, surprise... they charge 695. I called they would not correct billing, "could not change the amount it is ok We will correct when you return". I returned car right away canceled deal , they then tried to hold more money . It was cleared off but not for 3 days. Fraud is the term for here. What your back.

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