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Routes car rentals

Routes car rentals

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4.3 Google Review
2644 Leitrim Rd #Ottawa International Airport (Off-Terminal), Ottawa, Ontario, K1T 3V3, Canada
(613) 523-3003 www.routes.ca
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Google Reviews

Refresh Reviews 4.3


Nov 29, 2018
Staff was nice but they didn’t have the van we had reserved. We ended up by having to go to the airport to rent a van at a much higher cost. This was for hockey so we are now out $200. Also the site said unlimited mileage but when we got there the staff said it was 200 kms only. Once I showed my contract they increased it to 1000 but they could not do unlimited. Another renter was there at the same time and she was exchanging the vehicle because it smelled of marijuana very strongly. When you first rent you think it will be cheaper but it ends up costing you more. Don’t rent here.

Nov 27, 2018
This is the second time I rent a car from Routes. They have very polite and helpful staff specially Priya. The cars are nice, but this time it was not as clean as I hoped from the inside. It looks like this place is understaffed. Would definitely rent again from Routes.

Nov 10, 2018
The front staffs were nice and polite and I give them 5-star for their service; but I would never rent a car from this company again. Rented a car from them through Price Line and it was clearly stated “unlimited mileage” on the booking; but when I picked up the car the clerk said no. It was late in the evening and this car rental place is 6km from Ottawa airport so had no choice but to rent a car from them. If they are in Ottawa airport as stated on Priceline then I would cancel the booking and rent from many other rental companies available at the airport. Afraid of their other dirty trick I drove the car for only 40km during the 3-day rental. Be careful with this company!

Dec 9, 2018
This was by far the cheapest and best experience I've had renting a vehicle. Priya and her staff gave excellent service and went above and beyond to accommodate me. I will definitely recommend them to anybody.

Sep 21, 2018
I have rented from this location several times in the past. this review is long overdue! They've picked me up from the airport very swiftly, the gentleman who usually gives me a lift starts a nice conversation until we arrive. In all the 10 times or so I've rented from here ; they have always provided me the best deals and accommodated me by all means. The manager there is so sweet - I don't remember her name but her brown eyes always stood out lol 10/10 next time I come visit Ottawa , I will surely make my way to you guys, God willing. Cheers!

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Mon:8 am - 10 pm
Tue:8 am - 10 pm
Wed:8 am - 10 pm
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Sat:8 am - 6 pm