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Thrifty Car Rental

Thrifty Car Rental

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2.6 Google Review
320 Catherine St, Ottawa, Ontario, K1R 5T5, Canada
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Refresh Reviews 2.6


Oct 28, 2018
We just rented from thrifty Ottawa on Catherine st 1st time and was the best car rental experience ever, the vehicle was beautiful and the service was outstanding, the agent was friendly and courteous and very professional!

Sep 28, 2018
So I have to admit I was scared after reading these Reviews... I went early just in case of any problems... AND YOU KNOW WHAT?! only problem was I went too early and my car wasn't in yet(which was my fault). They had a car there on time, it was clean and no problems. $ was a quoted when I booked and drop off in Quebec was just as easy. THe guy wasn't warm and fuzzy but far from rude or offensive. I had a pleasant experience and didn't see any of the below reviews accurate with my experience.

May 17, 2018
The rental was fine. I received an upgrade to a large SUV as the car I reserved wasn’t available, which was a plus. Service was fast but not friendly. The return process was cumbersome - it required that a receipt proving that the vehicle had been filled up be placed on the dash along with a check-in form. This was not explained at the start of the rental - I had to read the fine print to avoid a fueling charge.

Aug 3, 2018
If I could give it zero stars I would. I booked a car back in FEBRURARY for long weekend in August. I went to pick I up when they get told me that it could be anywhere up to 6 hours before I was able to pick it up. This in unacceptable. The excuses they gave and when I asked to be compensated they made it sound like they were doing me a favor for “finding me a car”. Also not the first time I’ve rented from them and the man who works there is insanely rude. This is not how a business should be run. Will NEVER EVER do business with this pathetic company EVER again. Disgusted.

Oct 2, 2018
If I could give them ZERO I would. They have the absolute worst customer service and they use shady tactics to overcharge customers.

INDUSTRY BLOGS

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Opening Hours

Mon:7:30 am - 6 pm
Tue:7:30 am - 6 pm
Wed:7:30 am - 6 pm
Thu:7:30 am - 6 pm Today
Fri:7:30 am - 6 pm
Sat:8 am - 2 pm

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