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Avis Car Rental

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2.4 Google Review

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9300 Airport Rd, Hamilton, Ontario, L0R 1W0, Canada

(905) 679-3233 www.avis.com/en/locations/ca/on/hamilton/yhm

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Refresh Reviews 2.4

Catherine Rutter

Nov 14, 2018

Poor service - Upon pick-up I was handed keys and directed to a parking lot where there were no signs. I wandered around for nearly 20 min. before asking a stranger who recognized the make of car I had rented. Fuel tank was barely full as I discovered on the highway. There were rental documents in the glove box from 2 previous renters - when I turned them in on return, the attendant seemed unconcerned and acknowledged they would have been from previous renters. There was garbage under the driver's seat that I didn't even try to retrieve. Car was returned 1 day early - having travelled via Hwy 401 and 403, there were no nearby gas stations for top up. Attendant seemed sympathetic and said he would "see what I can do." I had to call 4 days later to request the invoice via email that he couldn't produce and stated would be sent via email. My complaint about low level fuel on pick up was ignored; my concern re:inability to access nearby stations was ignored except to remind me that I signed agreement to fill up the tank on delivery. A reminder on pickup about lack of nearby stations would have been helpful as the airport is some distance out in the country. Travelling from out of province and being unfamiliar with the area warrants a bit of warning. This is not good service.

Donovan Watts

Nov 10, 2018

Agree with previous reviews. Service is incredibly slow and took over an hour to enter a car at 5:00am on a November Saturday. I use Avis lots and am a preferred member. I am used to walking up and grabbing my keys in under 2 minutes. Extremely poor managed location.

Ivan Fernandes

Dec 17, 2018

Very unprofessional employee. Showed up over 15 mins late for opening hours leaving approximately 10 customers waiting. When he did show up (with his fresh Tim Hortons coffee in hand) he did not bother to apologize or even entertain the group with an excuse. He didn't even bother to show up for work with clean clothes on. Large black grease stains on ones chest doesn't give me faith in the employee or company. This occurred at the Avis counter at Hamilton, Ontario Airport, 17 Dec 2018, 6:15 am.

L P

Oct 1, 2018

Horrible Service. DO NOT rent a car here. first you get there nothing is ready even if you pre-booked online. The rep at the counter stressed the fact that the car has to come back fully fueled otherwise there will be a charge on our Credit card at 3.29c/liter... so we pick up the car and 3/4 tank is missing. this was late at night... so then we call Customer service. they dont know what to tell us. they hang up. i call back.. the lady on the phone says bring it back the same way. i told her no i want this in writing because later you will charge be some crazy amount. she hangs up on me. i called again asking to speak with a manager. she put me on hold and never got the manager on the phone. to this day we have not heard back from them. This service is unacceptable. Choose a different Rental Company to avoid this stress. now two month later we had another charge on our credit card for 'toll road" of 32 bucks. this is Ridiculous. NEVER EVER RENT A CAR WITH THIS HORRIBLE COMPANY YOU WILL REGRET IT!!!!!!!!!!!!!

G Chetty

Sep 5, 2018

Hamilton airport location is most definitely not ideal. Short staffed guys did their best but, the wait is extremely long. They should send staff from another location at times when there are multiple aircraft landing. Guys did their best though.

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