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Hertz

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3.9 Google Review

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1301 East Ridge Road, Rochester, New York, 14621, United States

(585) 338-1190 www.hertz.com/rentacar/location/unitedstates/newyork/rochester/rocc17

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Google Reviews

Refresh Reviews 3.9

Sam C

Nov 1, 2018

I had to switch a vehicle that had a broken radio. This branch was able to accommodate, and I received the best customer service I could have hoped for. Very helpful, friendly staff.

Robert Wilson

Sep 25, 2018

Although, Hertz rental office space on E. Ridge Rd. is small. The associates are courteous, friendly, professional, and fair! Thumbs up to branch manager Barry Lingle. At a time in society when integrity has been misplaced, Hertz have obviously stayed steadfast with their integrity and customer service!

Texas Storm

Jul 12, 2018

Quick and easy. Friendly staff. Got the job done even when the computers are down. No surprise charges even though when I reserved on the app it forced me into the gas refill thing. They didnt charge me for that at checkout. Got a Rogue with under 5000 miles. Obviously new car smell. Small delay in which was not their fault and a speedy checkout. Car was there when I got there. Believe me some places try to wing it and even give your ride away. No nonsense. All good. Never had a good experience with any Enterprise location so go on and do yourself a favor. Hey, there's even a Travelers desk there if you need to insure your home or something.

Sara Haight

Jul 17, 2018

Their customer service over the phone is excellent. I believe "Joe" is who I have spoken to multiple times and he is great!

Jones Love

Jul 13, 2018

I had a car rented through them because my car was damaged by someone. While I had the car I hit a pot hole in the city of Rochester, The whole tire popped. I called Hertz customer service and they told me I would be able to get a new rental the next day. 2 Months later I'm getting a call from them saying I owe them $85 for replacement of the tire. First of all it wasn't my fault, second of all no one told me there was a charge for the tire when I reported the damage. So why am I being charged 2 months later ? The man on customer service was very "pushy" to get money out of me. Didn't explain anything to me and wasn't very helpful ! They don't have very good customer service representatives to leave out the part that I would be charged for the tire popping. Why wasn't I informed ahead of time ? Will not be renting a car from here EVER again ! Never getting my business !!!!!

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