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Hertz

Hertz

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3.9 Google Review
1301 East Ridge Road, Rochester, New York, 14621, United States
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Google Reviews

Refresh Reviews 3.9


Nov 1, 2018
I had to switch a vehicle that had a broken radio. This branch was able to accommodate, and I received the best customer service I could have hoped for. Very helpful, friendly staff.

Sep 25, 2018
Although, Hertz rental office space on E. Ridge Rd. is small. The associates are courteous, friendly, professional, and fair! Thumbs up to branch manager Barry Lingle. At a time in society when integrity has been misplaced, Hertz have obviously stayed steadfast with their integrity and customer service!

Jul 12, 2018
Quick and easy. Friendly staff. Got the job done even when the computers are down. No surprise charges even though when I reserved on the app it forced me into the gas refill thing. They didnt charge me for that at checkout. Got a Rogue with under 5000 miles. Obviously new car smell. Small delay in which was not their fault and a speedy checkout. Car was there when I got there. Believe me some places try to wing it and even give your ride away. No nonsense. All good. Never had a good experience with any Enterprise location so go on and do yourself a favor. Hey, there's even a Travelers desk there if you need to insure your home or something.

Jul 17, 2018
Their customer service over the phone is excellent. I believe "Joe" is who I have spoken to multiple times and he is great!

Jul 13, 2018
I had a car rented through them because my car was damaged by someone. While I had the car I hit a pot hole in the city of Rochester, The whole tire popped. I called Hertz customer service and they told me I would be able to get a new rental the next day. 2 Months later I'm getting a call from them saying I owe them $85 for replacement of the tire. First of all it wasn't my fault, second of all no one told me there was a charge for the tire when I reported the damage. So why am I being charged 2 months later ? The man on customer service was very "pushy" to get money out of me. Didn't explain anything to me and wasn't very helpful ! They don't have very good customer service representatives to leave out the part that I would be charged for the tire popping. Why wasn't I informed ahead of time ? Will not be renting a car from here EVER again ! Never getting my business !!!!!

INDUSTRY BLOGS

A Whiskey Journey: From Water Source to Distillery

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Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

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The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

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Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

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Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

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Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

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Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

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Famous Women and the Repeal of Prohibition: Evolving Perspectives

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

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Grain Games: The Whisky Character Playground

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Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

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A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

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Whiskey Trails: A Cultural Expedition through Ireland and Scotland

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Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Wed:8 am - 5 pm Today
Thu:8 am - 5 pm
Fri:8 am - 5 pm
Sat:8:30 am - 12 pm

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