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Budget Car Rental

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3.6 Google Review

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Greater Rochester International Airport, Rochester, New York, 14624, United States

(585) 464-6093 www.budget.com/en/locations/us/ny/rochester/roc

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Refresh Reviews 3.6

Timothy Conlon

Apr 21, 2019

I always start with Budget when looking for a rental. They have the best pricing for the quality of the vehicle! I have driven to Florida from Rochester NY and back 3 years in a row. On all of these occasions they had the best rate and the best 7 passenger vehicle. The absolute easiest to pick up and return. The best!!

Yosman Rucker

Apr 13, 2019

Great service! The vehicles are all right clean and full. Being a fastbrake member makes the reservation easier and the check-I'm faster.

Zac W

Nov 29, 2018

We just got off a connection from Detroit. We already had a reservation we had made a month in advance for our trip. The gentleman at the front desk was extremely rude and unprofessional. He tried over charging for our reservation because it was the last car in their fleet at that location that was ADA. Well, from my experience. ADA rentals are a special request and you are lucky if they can even pull one from a different location the same day. Hence why we made our reservation a month early! So, we got out of line. And we tried all of the other car rental companies there. And again, no one could pull an ADA rental out of their hat that day. So, we called the 800 number and talked to someone about our reservation and she called the gentleman who hadn't been helping us at all. And informed him that he couldn't jack up the price for our reservation simply because he wanted to. So, in the end a huge thanks to the lady on the phone. But, for now that is the only reason this is even a three star review. Because, the original gentleman was just so unprofessional, possibly even undertrained and a tad understaffed. What did I learn at the end of the day? Always "Budget" for rental car companies who are loyal to the customer and don't mess up reservations, while planning a trip.

Cortney O'Connell

Feb 26, 2019

My family and I rent cars frequently and I will not go through budget again. I rented a car out of Gainsville airport and was told that the car I rented wasnâ€™t ready (even though it was supposed to be three hours prior). They then charged me an extra $80 without my knowledge to rent a car for their mistake. I will not go through them again. Customer service representative was not willing to negotiate even though this was their fault!! They lost us as a customer.

Mark Taylor

Dec 17, 2018

While the lady at the desk when I picked up the car was a little short of "polite", I would not say she was rude. Maybe just a hectic day, but doubtful more hectic than my travel day in pouring snow. The car was OK. Wish I could have gotten something a little more suited for the snow storm. I would have still considered giving 5 stars if they had not rented me a car in Rochester, in the pouring snow without an ice scraper in the car. That is just not OK. Had to pay the bill cap at my hotel to go get enough ice from my car to make it so I could drive.

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Opening Hours

Sat:7 am - 11 pm