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GREEN TAXI

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141 Falcon St, London, Ontario, N5W 4Z2, Canada

(519) 777-8888 www.mygreen.taxi

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969elexis

Nov 17, 2018

I wish I could leave zero stars. We called and stated we wanted to hire a taxi to transport a bed back to our home and ask how much that would be - we were quoted just under $33. They charged us $57!!!!! We called immediately and they stated according to their system we were still on the taxi ride (we obviously weren’t) and that they had no idea why we were charged $57 and to make a complaint online and a manager would call us. We received a email from a manager stating: “I reviewed your order. The quoted provided over the phone was accurate. It does cost $32.39 to your destination. There is a $10 fee when using the van for moving items. At most this trip should of been $42.39 unless there were stops or heavy traffic. I will contact the driver and resolve the matter for you” There were no additional stops - I emailed back asking why we were not informed on the phone that there was an additional charge to carry items (which we specifically stated we were doing in the original call hence why we asked for a larger vehicle), or that we were financially responsible for traffic - surely a quote is a quote. No reply. I email again about a week later for an update or resolution to the matter and once again no reply. I am disgusted that companies like this are allowed to do this to people. I will never use them ever again and good luck to anyone else who does in the future.

Hayley Vandergoot

Sep 16, 2018

I called at 1:08am... the girl on the phone said 15min wait...which was fine... a half hour later our guy still hadn’t shown up so I called the driver.. he said “two minutes” another 15 minutes went by and I called again to him saying he has no idea what we’re taking about and he had already done our trip. We were in east London and he claimed to be in North London... then he proceeded to hang up on us!! I called the cab company again and the girl just said our trip was completed when clearly it had not.. and she could call another cab but it would take another 20 minutes, not trying to make any adjustments to get us a cab right away...at this point it was past 2am and I called an UBER instead... absolutely horrible service

Sabier Adam

Nov 26, 2018

Great company! Awesome experience!

Jay Pay

Oct 5, 2018

Blatantly disregarded my signal, then proceeds to roll down his window and yell something at me because I honked... very professional eh?

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