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Budget Car & Truck Rental

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2.6 Google Review

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Toronto, Ontario, M5V 2G3, Canada

(416) 777-1618 www.budget.com/en/locations/ca/on/toronto/ytz

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Michael Brown

Sep 10, 2018

The staff at this location are rude, can’t speak English Well at all and have no customer service skills wow Welcome to Canada where. No one speaks English ! Totally unimpressed with the lack of customer service skills

Manny

Mar 20, 2018

Do yourself a favour and spend the extra 2 dollars to rent for a reputable business. I was charged unnecessarily like 4 dollars a litre for fuel when I returned it exactly as I received it. I called back to speak to the manager who said he couldn't help me because the person who was helping me wasn't there for him to ask. He promised to call me back and never did. 60 dollars for 1/8 of a tank of gas in a compact. I'll never go back and I would suggest you go elsewhere as well.

Luther V Diaz Yap

May 22, 2018

Friendly staff, good service and clean cars.

Ines Pereira

Jul 5, 2017

Be very careful with the cleaning fees and tolls service fees. We were lucky we read that they would charge a cleaning fee and we cleaned the car before we returned it. However, we unfortunately took a wrong turn and ended up paying a toll. They charged a $17 service fee for one toll!

Harry Wyatt III

Dec 2, 2015

Most of the reviews are pretty old and as a matter of convenience I gave Budget a try. I didn't have a reservation and I was in and out after my list of questions were answered clearly and professionally within 15 mins. Michael the Budget team member working saw my US drivers license and wished my wife and I a happy late Thanksgiving, which no one else in Canada did! Michael provided a great customer experience and as part of that gave me a free upgrade and not just a regular type of upgrade, he hooked it up! I didn't ask for the upgrade or really need the upgrade but it was nice to have the extra leg room! Michael recommended that I drop the car off at the airport which was only a $10 additional charge, but it saved me $45 dollars because the going rate for a cab ride to the airport is $55! So if you're in the same situation make sure you select the airport as the drop off location. And the drop off at the airport took a matter of seconds! My whole experience with Budget was a surprise based on the previous comments, I encourage you to do yourself a favor and to give them a look at the very least for the rate comparisons if you need to rent a car in Toronto. If I return to Toronto and need a car I will be giving Budget a call.

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