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Hertz

Hertz

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2.9 Google Review
1003 Airport Parkway Private, Ottawa, Ontario, K1V 9B3, Canada
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Google Reviews

Refresh Reviews 2.9


Sep 5, 2018
I've rented for this location 2 times going on 3 and I've always had excellent service. The staff friendly, prompt and professional, the vehicles are cleaner then any other location I've visited. I just called with regards to my upcoming reservation and spoke with Robert Wright who was extremely helpful! Highly recommend

Sep 29, 2018
I had an argument with this rental company about gas. They never informed me about returning car filled up with gas but I did it by myself. Of course I spent some gas on the way back but the company rep made me to go to fill up again misled with direction. I was almost late for my plane but the guys tried to charge me unbelievably hi rate just taking an advantage. Now they charged my Visa even higher rate. I'm will call the office with complaints.

Oct 14, 2018
Don’t rent from this location , will try to scam you as much as they can and won’t answer the phone

Jul 20, 2018
Not impressed. I arrived in Ottawa at 5:30am, waited for Avis to open at 6:30. I am reminded that my rental pickup is downtown by the agent. No problem, my bad. I get downtown to Avis at 8:00 and have an hour to spare for my 9am pickup. The agent tells me that I should be able to pick the car up at 8:30 as they're being delivered. I decide to grab breakfast and then back at 9am. Still no car. Agent informs me that it's coming from the airport!!! I finally get service at 9:10, but waiting outside until 9:35 for them to bring the car up from the garage. The extra appears to be spent washing the car. I do appreciate that, but that should have already been done. I'm a half hour behind schedule now and I could have been ahead if the agent at the airport realized that he could have saved him and I, time and money by JustGiving me the same car there!

Jul 14, 2018
Excellent customer service. Had left my phone in the car when I was already running slow for my flight. Sprinted back to the rental office and the clerk had my phone rapped up and waiting for me.

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Opening Hours

Mon:6:30 am - 1 am
Tue:6:30 am - 1 am
Wed:6:30 am - 1 am
Thu:6:30 am - 1 am
Fri:6:30 am - 1 am
Sat:7 am - 1 am Today