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Jul 8, 2018
I made a reservation for renting a car from the internet. I went to this branch to pick-up but it closed. I called them and wanted them to check my reservation but they said they don’t have any car . I got a confirmation e-mail one day ago, they said they know about it. but they didn’t call or send e-mail anything before I go there. I spent time and money to go that branch but they just said sorry on the phone . I will never use it anymore and I will never recommend it to my friends

May 20, 2018
Terrible! Made a reservation a month ago, went to pick up my car today sunday, and the agent on the phone (because nobody at the store for a 24/7 location...) and she said the reservation was canceled by an agent because they could not reach me by phone! Nevertheless, e-mail exists nowaday, but I did not receive any cancellation email... and now they say they can’t provide any car until Tuesday!!! Wonderful!!! Stuck with NO car for 2 days... Overall, I felt very badly considered, liar for their 24/7 service, and not helpful to find any solution! Best way to lose a customer... congrats!

Sep 7, 2017
The worst service ever! I do not recommend this service to anyone at all! The biggest issue is their customer service. Managers are extremely rude, not a Canadian level at all! My experience with them detailed: I reserved the car for 2 days. When I got there, there was a need to vacuum the car so the guy told me to wait a bit for vacuum and he also told me that I can return it at 11:30 because of that. But it seems like he stated 10:10 in the contract which is the first issue. After 2 days, I was late to return so they made me to take it for another day, which is fine because I admit that I was late. So after one more day of renting, the next day I was planning to return it at 11:30 because I thought I took it at 11:30. But I got the call saying that you should return 10:10. I argued about it and they gave me one more hour. So I returned it at 11:05 which is 5 minutes before 11:10 (end of extended one hour period). But somehow they recorded it as 11:15 and because of that 5 extra minutes, I got paid for one more extra day.

Aug 17, 2017
I have been renting from this location and the same great staff and managers for years. I have always been treated with respect and given excellent service. Keep up the great work guys!

Jul 6, 2018
Everyone was very nice

INDUSTRY BLOGS

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

Carrie Nation: A Crucial Catalyst of the Temperance Movement

#whiskey #smithville

Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

Smithville Whiskey

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

#whiskey #smithville

Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

#whiskey #smithville

The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

Whisky Wonders: An Expedition Across Regions

#whiskey #smithville

There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

Smithville Whiskey

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

#whiskey #smithville

Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

Smithville Whiskey


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