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GREEN TAXI

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1560 Sandpiper Drive, London, Ontario, N5X 0G4, Canada

(519) 777-8888 www.mygreen.taxi

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969elexis

Nov 17, 2018

I wish I could leave zero stars. We called and stated we wanted to hire a taxi to transport a bed back to our home and ask how much that would be - we were quoted just under $33. They charged us $57!!!!! We called immediately and they stated according to their system we were still on the taxi ride (we obviously weren’t) and that they had no idea why we were charged $57 and to make a complaint online and a manager would call us. We received a email from a manager stating: “I reviewed your order. The quoted provided over the phone was accurate. It does cost $32.39 to your destination. There is a $10 fee when using the van for moving items. At most this trip should of been $42.39 unless there were stops or heavy traffic. I will contact the driver and resolve the matter for you” There were no additional stops - I emailed back asking why we were not informed on the phone that there was an additional charge to carry items (which we specifically stated we were doing in the original call hence why we asked for a larger vehicle), or that we were financially responsible for traffic - surely a quote is a quote. No reply. I email again about a week later for an update or resolution to the matter and once again no reply. I am disgusted that companies like this are allowed to do this to people. I will never use them ever again and good luck to anyone else who does in the future.

Abdusamad Surur

Nov 18, 2017

I like the text messages

Mohamed Amer

Dec 23, 2017

Letengus Kahsay

Nov 18, 2017

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