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Avis Car Rental

Avis Car Rental

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3.0 Google Review
Sault Ste. Marie, Ontario, P6A 5K6, Canada
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Aug 17, 2018
Mercedes (rep) provided my friends and I quite possibly the greatest customer service experience that i have ever encountered and I am in sales! We had 2 friends who flew in 6 hours late and came in after the car rental places had closed. Mercedes thought completely out of the box and was able to get us a car at 1am in the morning. 5 star service all the way

Nov 6, 2018
When I returned the vehicle with a full tank of gas, photos of the mileage I used I was charged a refueling fee of $30. I disputed this and was told by the counter rep that I needed to listen to her as she lectures me like a child. When I said no I don’t I need this done she took back my invoice changed the mileage amount and added the refueling fee. I have documented proof of the mileage as being 40kms which she changed to 82kms and time stamped photos of a full tank of gas along with a mileage tracker that is accepted by Revenue Canada. I find it extremely unprofessional that someone can change my invoice in the manner that she did. I have called several times to speak with the manager with no reply. I have taken this to Avis complaint department and filed a dispute with my credit card company.

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Opening Hours

Sat:9 am - 6 pm