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Hertz

Hertz

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3.3 Google Review
1268 U.S. Highway 31, Pellston, Michigan, 49769, United States
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Google Reviews

Refresh Reviews 3.3


Jun 25, 2019
Horrible experience. First they charged $268.00 A DAY for a full sized SUV, then when I attempted to call them to negotiate for a better rate, I was put on hold for 10 min, hung up on, tried to contact the 1800 number, got busy signal and hung up on. When I finally was successful in contacting a customer service rep from the 1800 number, they told me that $268 was the correct amount and we shouldn't have accepted or made the reservation if we weren't willing to pay that. POOR CUSTOMER SERVICE. NEVER AGAIN, HERTZ.

Dec 8, 2018
This was a poor choice. Arrived in the evening and they did not have a car for me after I pre-paid for the vehicle. The counter person was unnecessarily rude and unhelpful. Ended up rent from Enterprise. It took multiple calls to get a refund from hertz. I will not recommend this company to anyone. Enterprise was no hassles and price was comparable to Hertz. Was also I a new car clean and perfect. Hertz does not rely on customer service.

Mar 25, 2019
Customer service was horrible, 10 minutes late to open. Had all reserved then i have to be part of a club!!!! I couldnt rent a vehicle and had to cancel my trip!!!🤬🤬🤬🤬

Nov 1, 2016
Great experience. Very clean and professional! Only reason not getting 5 stars is because they are not open on the weekends unfortunately, but I understand the restrictions, with being attached to another business. Great workers, and I will definitely be coming back for my rental cars.

Sep 15, 2016
Rental could not have gone any smoother. No long lines, no problems, just excellent service with no hassle. Less then 10 minutes and on our way.

INDUSTRY BLOGS

A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history - the...

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The Grain Game: How Grains Shape the Soul of Whiskey

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Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

Female Bootleggers of Prohibition: Stories of Defiance

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Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

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A Whiskey Journey: From Water Source to Distillery

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Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

The Art of Distillation: How it Shapes the Flavour of Whisky

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Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

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Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

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Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

Smithville Whiskey


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Opening Hours

Mon:9:30 am - 9:30 pm
Tue:9:30 am - 9:30 pm
Wed:9:30 am - 9:30 pm Today
Thu:9:30 am - 9:30 pm
Fri:9:30 am - 9:30 pm
Sat:9 am - 1:30 pm

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