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Hertz

Hertz

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3.3 Google Review
1268 U.S. Highway 31, Pellston, Michigan, 49769, United States
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Google Reviews

Refresh Reviews 3.3


Jun 25, 2019
Horrible experience. First they charged $268.00 A DAY for a full sized SUV, then when I attempted to call them to negotiate for a better rate, I was put on hold for 10 min, hung up on, tried to contact the 1800 number, got busy signal and hung up on. When I finally was successful in contacting a customer service rep from the 1800 number, they told me that $268 was the correct amount and we shouldn't have accepted or made the reservation if we weren't willing to pay that. POOR CUSTOMER SERVICE. NEVER AGAIN, HERTZ.

Dec 8, 2018
This was a poor choice. Arrived in the evening and they did not have a car for me after I pre-paid for the vehicle. The counter person was unnecessarily rude and unhelpful. Ended up rent from Enterprise. It took multiple calls to get a refund from hertz. I will not recommend this company to anyone. Enterprise was no hassles and price was comparable to Hertz. Was also I a new car clean and perfect. Hertz does not rely on customer service.

Mar 25, 2019
Customer service was horrible, 10 minutes late to open. Had all reserved then i have to be part of a club!!!! I couldnt rent a vehicle and had to cancel my trip!!!🤬🤬🤬🤬

Nov 1, 2016
Great experience. Very clean and professional! Only reason not getting 5 stars is because they are not open on the weekends unfortunately, but I understand the restrictions, with being attached to another business. Great workers, and I will definitely be coming back for my rental cars.

Sep 15, 2016
Rental could not have gone any smoother. No long lines, no problems, just excellent service with no hassle. Less then 10 minutes and on our way.

INDUSTRY BLOGS

The Earliest Instances of Whiskey in World History

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The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

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Famous Women and the Repeal of Prohibition: Evolving Perspectives

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

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The Art of Distillation: How it Shapes the Flavour of Whisky

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Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

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Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

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Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

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The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

The Grain Game: How Grains Shape the Soul of Whiskey

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Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

Smithville Whiskey

Whisky 101: A Light-hearted Guide to the Water of Life

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Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

Smithville Whiskey


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Opening Hours

Mon:9:30 am - 9:30 pm
Tue:9:30 am - 9:30 pm
Wed:9:30 am - 9:30 pm
Thu:9:30 am - 9:30 pm Open Today
Fri:9:30 am - 9:30 pm
Sat:9 am - 1:30 pm

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