Thrifty Car Rental

My wife and son spent 3 hours trying to secure a rental from this place - they have no customer service! First we were told we could use a debit card and when they couldn't verify/validate my wife for using debit, they suggested a credit card. After transferring funds to cover the balance of our rental, and waiting in line again! She was told it was a $350 dollar hold, not the balance of the rental (unless you use a Visa - then there is no additional fee). If the rep would have told us the requirements, the car could have been picked up in 30 minutes - instead my wife had to wait through a long line 3 times. And on top of that we had to make multiple calls to the bank and credit card companies. Thank you Thrifty for wasting our time!

Awful, awful service. Didn’t even leave with the car. Made a reservation 2 months ago and got a confirmation email stating to pick it up tonight at 7 pm. When we got there the lady told us she was unable to rent it to us and refused to say why. She gave a fictitious number to call and couldn’t care less about our rental and satisfaction. We finally googled the thrifty company phone number and the lady gave us ANOTHER NUMBER TO CALL. The number was for the corporate office, which was closed. We ended up renting a better car at a lower price from Enterprise last minute with no problems. Enterprise has wonderful customer service and will be getting our business from now on. We got home and called customer service at Thrifty. After explaining the situation, the person hung up on us. Thrifty is a sad excuse for a company. DO NOT RENT FROM THEM.

OK so where do I start? I came to Ohio to see my children and to get them back. I bought and paid for this car from thrifty two weeks ago I contacted thrifty on 27 June to make sure everything was good and that I was OK to use my bank card and two forms of ID instead of having that credit check and they said yes. I get there 28th of June at 11 o’clock at night I have my one year-old baby with me She had been up since 4 o’clock in the morning. They approved me for the car got all of my information got everything ready to go and then did the credit check and said that I couldn’t get the car even though it was already paid for she had me swipe my bank card again mind you it is a Visa bank cards she had been up since 4 o’clock in the morning. They approved me for the car got all of my information got everything ready to go and then did the credit check in so that I could get the car even though it was already paid for she had me swipe my bank card again mind you its a visa bank card, so that she could charge me the rest of my deposit and everything that I owed and then told me I didn’t get the car. I asked for the manager and the manager came out was pretty much telling me that I was SOL and smiling at me as she was doing it looking at my daughter in the eyes. They left me stranded 2300 miles away from my family from any help I contacted the customer service line they won’t do anything. So I will be contacting the Better Business Bureau I will also be contacting hurts who owns this company I asked for the manager and the manager came out was pretty much telling me that I was SOL and smiling at me as she was doing it looking at my daughter in the eyes. They left me stranded 2300 miles away from my family from any help I contacted the customer service line they won’t do anything. So I will be contacting the Better Business Bureau I will also be contacting Hertz who owns thrifty I will also be contacting the news channels and radio stations everybody is going to hear how they left a single/disabled mom and her daughter a baby stranded out front of their doors laughing at her while she was crying. All I wanted to do was come out and get my children back because they were kidnapped from me luckily some strangers that didn’t know me but heard what was going on offered me a ride to my hotel so I could go to bed with my daughter.. this Company needs to be shut down

Fast (yes surprising for a car rental) easy and friendly!

I was never treated so poorly by any other person in my entire life than I was treated with Audrey when I came to pick the car up. The whole company is confused on what type of car you get and they always try to throw in shady fees and pressure you to buy extra things. They have the most strict policy among all rental agencies. They are joined with Hertz and dollar so I would not recommend them either. If they want to stay in buisness they will have to lay off Audrey. I was very professional. She then also gave my mother an attitude even though she was being professional as well. I will be filing a complaint with this company. I recommend any other company besides this one. If you don't want to be treated terribly go somewhere else. They didn't even give me the car i payed for.