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Nov 26, 2018
We rented a car from Ace so my fiancé had a car to get from the airport to to his fathers funeral and back again. The rental itself was awesome however were still waiting on getting our deposit back and every time we call it just goes straight to voicemail. We’ve called multiple numbers and left voicemails we’ve emailed the company without no response. We will definitely never get a rental from there again.

Oct 16, 2018
The worst car rental in North America!! Forced to downgrade from mid size to economy with the same rate. Car in pretty bad shape and horrible on gas and very high mileage. Not to mention how rude the guy over the counter was! It seems that ACE intentionally trains their employees to be rude to customers. And yes, don’t rely on their shuttle! Take an Uber. No one will ever pick up the phone!! This place is so pathetic.

Jul 5, 2018
I booked a mini van for my client at least 45 days before travel and held with a credit card. They just arrive and called me....NO VAN!! I have had good luck with ACE in other cities..but not at the Buffalo Airport. The agent on the phone was beyond rude and offered no help for me or my client. Do not use ACE in Buffalo.

Dec 3, 2018
This place is hard to find and on line they had cars available but finally get there and they have nothing available and i waited 10 minutes for the employee to come to the desk

Jan 10, 2018
I rarely, if ever, leave negative reviews. However, it should be known that this is quite possibly the worst car rental company. It took nearly 45 minutes for the airport shuttle to arrive despite multiple phone calls... and the fact that they are only 1 mile away, if that. Had I known, I would have walked. Instead, I requested an Uber that I had to cancel last minute (charged me $5 for the cancellation) because their van finally arrived. Upon arrival to their office (located in the Quality Inn), the gentleman at the front was adamant he sent a van. At no point did he choose to acknowledge the fact that I wasn't in his office until 45+ minutes after speaking with him on the phone. (Interestingly, there was another poor soul waiting with me who validated that neither of us saw a van at any point in time.) On top of everything else, this bloke put me in a car that not only smelled terrible, was riddled with dings and dents, but the check engine light was on. I had to switch cars to a less terrible car (still with dings and dents). Worst experience of all time, no joke. The only reason I give Ace two stars is because there was one younger guy who was really pleasant and understood what customer service means, even though he works for quite possibly the worst company of all time. Just pay the extra $$$ and avoid this place like the plague!!!

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Opening Hours

Mon:8 am - 8 pm
Tue:8 am - 8 pm
Wed:8 am - 8 pm Today
Thu:8 am - 8 pm
Fri:8 am - 8 pm
Sat:8 am - 4 pm

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