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Enterprise Rent-A-Car

Enterprise Rent-A-Car

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3.8 Google Review
404 Ontario St, St. Catharines, Ontario, L2R 5L9, Canada
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Refresh Reviews 3.8


Oct 19, 2018
Second Edit: Do not be fooled by the owner's response below. The location had ample opportunity to rectify the situation prior to responding to a negative public review. If they actually cared about my experience with them we would not be here. Do not use this rental company. There are plenty of others in the area who are more likely to give you transparent and fair prices. Seek them out. Non-transparent pricing caused what was advertised as a $33 per day rental to cost $60 per day over the course of an 8 day rental (for which I paid 9 days). Instead of $33 per day I was charged the weekly fee for the first 7 days ($299 flat which divides out to $42 a day), and then for the two additional days that I had the vehicle I was charged $60 per day... Additionally I did not opt for collision insurance (as my credit card provided this service), so the charges could have been much worse. Edit: I called the company to register a complaint. The representative I spoke to did his best to help me. He was happy to adjust the pricing on the additional days to the rate charged to me for the first week (roughly $42 per day) as I was not informed of the charge. Although I am still not pleased with the entire experience I feel less bothered by it now.

Nov 12, 2018
I had interactions with at least 5 different employees over an 8 day span. Literally every single one them was extremely friendly, courteous and helpful. I had the oppurtunity to drive two different cars. Both cars were awesome! And as advertised they picked me up on the first day and dropped me off on the last day. Whenever I need to rent a vehicle in the future. I won't be shopping around. I'll just be going back here.

Oct 15, 2018
The staff are always happy to help, friendly and do their best in busy times. We rent a car from them 3-4 times a year and in my experience, the staff were always great. The cars are not always 100% clean but considering how busy they are during pickup, the staff do their best to get everyone their cars asap, which means they likely pass on the detail cleaning in order to prevent longer wait times. The cars have still been fairly clean, but not perfect.

Oct 24, 2018
As an Enterprise Plus member for years I have to say everyone should decline insurance coverage which is like $25_30 a day because all credit cards cover that just not personal injury which is $6.99 a day. But they sure don't tell you that cause they rather take advantage of their customers.. I've paid thousands of dollars over the last two years just on rental insurance and you would think that in those two years "SOMEONE" would of said "hey no need to pay the coverage your credit card covers that bro" I would of went to the top of the latter to make sure that employee recieved a gold star award..The manager isn't even professional enough to return a phone call on top of it all cause he knows I'm upset. You shouldn't of signed up for a managers position then brother.. I have no respect for people like that. I'm taking my business elsewhere.

Oct 7, 2018
Misleading/missing information on the website concerning car rents as

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Opening Hours

Mon:7:30 am - 6 pm
Tue:7:30 am - 6 pm
Wed:7:30 am - 6 pm
Thu:7:30 am - 6 pm Today
Fri:7:30 am - 6 pm
Sat:9 am - 3 pm