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Hertz Rent a Car

Hertz Rent a Car

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1.7 Google Review
2035 Niagara Falls Blvd, Niagara Falls, New York, 14304, United States
(716) 297-1800 www.hertz247.com
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Refresh Reviews 1.7


Dec 8, 2018
They are absolute crooks. Rented a car because mine was being fixed and they took over 300.00 for a cleaning fee, stating that there were ashes in the car. Mind you I am Non Smoker. The photos are in black and white too. Also tried saying there was damage done to the car, after looking further into it it was done previously by someone else who rented the car. I've spoke with corporate and the Niagara Falls offices and I am honestly disgusted with their customer service and they ought to be ashamed of themselves. I will never rent from this company again and by the looks of the reviews it's only a matter of time before Hertz doesnt have anyone renting from them. Enterprise is a much better company, hell a man in a dark alley renting cars is a better option!

Oct 10, 2018
Iove hertz only rent from there. they gave us free up grade. Such nice people

Nov 22, 2018
Over priced! Got a better deal elsewhere.

Jul 25, 2018
I WOULD GIVE A ZERO STAR IF I COULD! Worst location ever. They never show up in the counter.

Jul 2, 2018
AVOID AT ALL COSTS! Booked a car over a month ago for pick up at 12pm, email confirmation says they close at 1pm. Took an uber here from train station, arrived at 12:15pm, place is closed without any associate available. Dialed the 1-800 number only to have the least conducive call ever. After going back and forth with two different reps for nearly an hour, all they told me was that nearby Hertz locations were also closed and one offered provide me with the phone # to the IAG location. For what?!? I was standing AT the desk and no one was there! I also called that # first and the phone didn't even ring. She then proceeded to ask if I would like to book a car in Manhattan. Manhattan?!? Asked her if I should FLY there to pick up my rental. Hertz, train your associates to RESOLVE an issue instead of reading off a script. Another agent offered to transfer me to their sister company, Dollar, via phone but I would have to initiate an entirely new booking. Useless. And I wanted nothing to do with them at this point. Had a wedding to make at 5:30pm in Lodi, NY so we ended up taking another uber to the other side of town and booked with Enterprise. By this hour, husband and I were forced to get dressed in the car on our way to the wedding and made it just in time after wasting dollars on dollars.

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Opening Hours

Mon:7:30 am - 6 pm
Tue:7:30 am - 6 pm
Wed:7:30 am - 6 pm
Thu:7:30 am - 6 pm Today
Fri:7:30 am - 6 pm
Sat:9 am - 12 pm