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Budget Car Rental

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3.2 Google Review

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Woodlawn Ave, Buffalo, New York, 14209, United States

(716) 882-7045 www.budget.com/en/locations/us/ny/buffalo/bu2

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Refresh Reviews 3.2

melissa moya

Oct 4, 2018

I love budget n it's workers at this location they have always been nice and very considerate to me. If I ever was waiting they always acknowledged me and apologized. Always rent from here

Rohit Yalamanchi

May 15, 2018

Worst service ever by the people who work here at this location. Don't rent from this location. I reserved a Budget truck a week ago, and they didn't have the truck ready for me. Called the Budget customer service, they literally said "It wasn't their problem, they aren't going to keep a truck ready for me even though I reserved it like a week ago." Way to go Budget!!! Never ever booking from you guys again. I wish I could give a -5 rating. Both the people who work at this location and Budget rental services are BAD!!!

Geoffrey Seals

Aug 1, 2018

Professional, and courteous. I would definitely use them again.

Andrew Martin

Apr 27, 2018

There should be a zero star rating. Aside from being understaffed with inappropriately long wait times to pick up a truck, the budget employee used the incorrect truck number, and overcharged me $1013.19 after being given the run around by the customer service number, I went directly to the location, where they "fixed" it, and was told funds would be returned to my account by the end of business day, come the following day, the funds had not been returned, and my bank told me nothing was pending. I again called the customer service line several times to be told by very terse and unpleasant staff that it would be 7 business days to return the funds, and that no one could do anything otherwise short of an email. Meanwhile I have an overdrawn account accruing fees and late bills accruing fees and zero resolution from Budget for their mistake. Not only was it inconvenient, but it's placing my financial life in jeopardy. I also do not appreciate being treated so negatively when I address customer service staff patiently and professionally, even while attempting to rectify Budget's own very grievous mistake. I will not rent from Budget and especially this location ever again.

David Butler

Oct 15, 2018

Despite some initial issues with an online rental I was eventually well treated.

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Opening Hours

Mon:8 am - 6 pm

Tue:8 am - 6 pm

Wed:8 am - 6 pm

Thu:8 am - 6 pm Today

Fri:8 am - 6 pm

Sat:8 am - 3 pm