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Hertz

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3.7 Google Review

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5140 Camp Rd, Hamburg, New York, 14075, United States

(716) 648-2018 www.hertz.com/rentacar/location/unitedstates/newyork/hamburg/bufs03

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Refresh Reviews 3.7

Ryan DiMaria

Aug 15, 2018

When almost all of the local Enterprise Offices unable to fulfill the reservation made by my insurance company, I used Hertz as a backup. I am floored by Leslie's personal touch and capable manner with which she handles each and every customer, most notably myself. I don't eavesdrop, but just while I was in line, even, an elderly gentlemen with a thick accent was ahead of me and having a lot of difficulty with something in the paperwork set up by another office. He said he's been dealing with this for several days and he couldn't get any help. It seemed like he fell in some sort of exception of a crack, but she handled it within mere minutes. I don't rent cars often, but from now on, when I do, I'll be a Hertz Man. Thank you Hertz, and Leslie, for everything you've done. This was a very, very, very difficult time for me.

phyllis zagarrigo

Nov 5, 2018

Working with Leslie was awesome

James Nelson

Oct 23, 2017

Have been renting from Hertz for the Last Few Months for Business purposes, on average I keep the cars for 1 - 2 Weeks.....This is the first rental I've experienced a LATE FEE FOR KEEPING A CAR AN EXTRA WEEK......OK HERTZ....LET'S MAKE THE MONEY FOR THE RENTAL AND CHARGE YOU A LATE FEE OF $60 for keeping it an additional WEEK.......WHAT'S THAT!!

Nikki Melton

Dec 26, 2016

Was told that I would only need 50 for a deposit. When I went to pick up the car I had cash. Well according to the worker they don't take cash and do not advertise that. I had 60 in my account and all the cash on me. So I could not get the insurance but told the worker I wanted it and asked if they could put the charge through in about 20 mins after I ran to the bank. The worker told me it would be possible to delay it. No mention of bringing the car back in or anything. Other places allow you to pay at the end. Well I got hit by a hit and run and took the car back in. Was told I would have been required to bring the car back in for inspection if I wanted the insurance after a point and that they cannot delay the charge . Now I'm waiting for a manager because it is on my estimate. Was told I would recieved a call on Friday. Never got one. Mind you i made it clear that if he wasnt able to talk to a supervisor i still wanted a call by the end of husiness day on friday to inform me of that and he said absolutely. Call today and was told the guy left a note for when I called back that the manager would be in on Wednesday. Workers are not true to their word and customer service is terrible. Bith men i have spoken to have not followed through or have given incorrect information. I should not be effected by incompitent workers. Will not use hertz again. My boyfriend uses enterprise. They have wonderful service and don't lie when they mess up. On the other hand, car was nice but tires are not great for buffalo's winters.

Christopher Marling

Aug 4, 2018

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Opening Hours

Mon:7:30 am - 5 pm

Tue:7:30 am - 5 pm

Wed:7:30 am - 5 pm

Thu:7:30 am - 5 pm Today

Fri:7:30 am - 5 pm