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Budget Car Rental

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2.7 Google Review

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Buffalo, New York, 14225, United States

(716) 632-6400 www.budget.com/en/locations/us/ny/buffalo/buf

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Jx Whalen

Dec 1, 2018

Wow. Does it REALLY take that long to transact a car rental? They move at glacial speed! And then my vehicle wasn’t ready - had to wait for it. Still waiting in their ice cold garage as I write this. So 31 minutes and counting. I don’t get it - I had a reservation so they knew I was coming. I rent cars all the time. A similar experience at National or Hertz takes less than 5 minutes. Be prepared for a wait if you rent here. I’ll never rent from Budget again - my time is worth more to me than the few dollars I might have saved.

Lily Phelps

Aug 12, 2018

We will not be using Budget in the future. We got running a little late and ended up bringing our car back 55 minutes late. We were trying so hard to be on-time that we decided it would be worth it not to stop and fill the car up ourselves, even though we knew it would cost more to have Budget refill it. We even tried to call your helpline to figure out the best course of action. The line was busy many many times... Then when I finally got through there was a language barrier and it took so long to explain our situation so she could understand it, that we were already to the airport before we figured out what to do. So... For being less than 1 hour late, we were charged for almost another entire day! I was shocked. In all the years we have been good Budget customers nobody has ever offered to give us money back for bringing our car back early! I'm usually a very patient person... I'm the customer who writes letters of gratitude for a job well done... But this time I have to say that I'm completely disappointed and will be taking my business elsewhere from now on.

Pattabhi Rama Rao Yeleswarapu

Sep 28, 2018

Budget is always my favorite.. went to this location for the first time. Impressed as there were no big lines, two staff were there working real quick, friendly, when we go to lower level to pickup the car. The car was ready, clean washed, tank full fuel. All good.

kmbaker32223

May 18, 2018

I am always happy with Budget. I will rent from anyone but nine out of ten times it seems like I go to Budget. I just get the best price. I ALWAYS get great service with them though. I ended up at this counter just before midnight. Whoever the guy was who was taking care of us was great. This was Nov 2017. I'd hire him. I will tell you that. Dropping off the car at 430 am was a little scary. Nobody is home lol. You leave your papers and keys on the seat. I think there was a call out 😁. But I watched my bank account. It took a week (usually its within a day or so) but I got my deposit back so it all worked out. I never dropped a car at that hour. I was a rookie I guess.

Sarah Josephine

Aug 20, 2018

Worst experience ever. Literally will never use this again. The car had a tire issue which would have been fixable but the tool was not present. Now they want to charge us even though the tire could have been easily fixed to a spare but the tool was missing. Which meant we drove over an hour and a half to get a new car ruining a whole day of vacation. Then they want to charge us more money for the 4 day rate. So we lost an entire day to this awful company and now they want us to pay more. Do not go here, and the customer service was dreadful

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