BUFFALO TRANSPORTATION INC - Car Rental - Buffalo, NY - VerView
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BUFFALO TRANSPORTATION INC

BUFFALO TRANSPORTATION INC

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2.4 Google Review
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289 Ramsdell Ave, Buffalo, New York, 14216, United States
(716) 877-5600 www.buffalotransportation.com
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Refresh Reviews 2.4
Dec 20, 2018
Pick was set for 2:30p. Never communicated that that pick up window was a half hour. At 3:15p Spent 15 mins on hold. Still no answer. Spoke to dispatch, who’s supervisor name is Gary with a last name that start with a Y but has not idea what it’s is. Who does know their boss’ last name. Supposedly they will be here at 4:07p. Will see it this is correct.
Dec 17, 2018
My dad had two appointments in one day, multiple hours apart. The transportation was scheduled for 2 round trips. The staff took it upon themselves to cancel the second trip. When my mother called and ask where they were they advised the same and were well over an hour late to pick my dad up for his medical appointment. And well over an hour late to take him home. The man just had back surgery and cannot move well, this dumb mistake has a ripple effect that Buffalo Transport does not feel.
Nov 3, 2018
Not sure if they deserve one star. I happen to visit A family member at a local hospital, literally 5 days in a row the medical van is late over 3 hours and Heard the nurse argue with a customer service person and dispatch telling them that they run out of gas and one day had multiple flat tires!!!!! Do not use unless they change. Can’t wait for uber medical transport.
Dec 20, 2018
Drivers and dispatch are unprofessional. No supervisor @ 5:57 12/20/2018 pm to handle a unprofessional driver, you have to wait the next day to speak to a Govini. I asked the driver for his Van # and was questioned "Why, yall must be having a bad day" after refusing to help a ambulatory resident to his unit. (MAS payrate was for amb. not taxi) Had to walk out to the van just to get # (Van 327) If you use MAS you have options you do not have to chose this company. Company should revamp their customer service!
Sep 19, 2018
On or about 9/7/2018 I called to set-up transportation for my Dad. His appointment was on 9/18/2018 the time was 9AM they told me his pick-up time would be 8AM. The appointment was set with Buffalo Transportation to pick him up. Because I called for transportation 2 weeks in advanced, I call on 9/15/2018 to confirm his transportation! Appt confirmed. On 9/24/18 at 8:04 no driver ever showed up. So I called Buffalo Transportation they advised me to give it 15min a driver will be arriving. At 8:19 no driver! I called Buffalo Transportation again, this time I get they are running behind, give it another 15min. At 8:34 No Driver! So I called again, this time when I called I was told that their was no driver assigned to my Dad, I was very upset and stated that I called 2weeks in advance to set this up, His appointment is at 9Am, and you Have no driver! Really, can I speak to a Manager, I was told he would not be in for another half-hour. This company is always late, don't call person, and now did not even show-up. I already changed transportation companies for my Dad. I would never recommend Buffalo Transportation to anyone. Poor business and Customer Service.

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