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Budget Car & Truck Rental

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1.8 Google Review

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100 Princess St, Thunder Bay, Ontario, P7E 6S2, Canada

(807) 473-5040 www.budget.com/en/locations/ca/on/thunder-bay/yqt

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Ryan Marble

Dec 10, 2018

Total scam artists. I should've read these reviews beforehand (the fact they have a 1.9 rating says a lot). I called Budget at Thunder Bay Airport two weeks ago to ask about snow tires, so I could book a car for a family member arriving at the airport a few weeks later. I spoke to Art who told me he would put a note about snow tires. He NEVER mentioned that there was an extra charge for this of about $20/day. My sister-in-law picked up the car and upon dropping it off they more than doubled the price (it was supposed to be $88 and they charged $222). I spoke to Art who told me he remembers telling me about the charge on the phone (he definitely did not) and that it's my sister-in-laws fault for signing the document when she picked it up. I then called another number to complain and they also blamed us. Very disappointing, will certainly not be back. This is my first negative review of any company so that says a lot about my level of frustration with Budget.

Brenda Abokhai

Oct 31, 2018

The worst experience ever in my life. I feel like I was scammed just to get a sale off me. It was late in the night when I booked a reservation. The was a huge line for cab service as so I asked the person making the reservation if they will drop me off once I return the car tomorrow as this is a service enterprise usually offers. They person indicated they can. Mind you, I would have NEVER reserved with them if they did not because it would not make sense for me to pay for a rental, drop off at the airport the next day and pay for a cab the next day. I arrive the next day only to be told they do not offer such a thing. So I had to pay the ridiculous amount for the rental plus pay for a cab back to the school. If there was a thing called zero stars, that's what they would have. Beware!!!

Jordan Vetterli

Sep 9, 2018

Terrible service. When getting a credit back it takes 3 to 5 business days. Even when it is there screw up. Thanks a lot guys. Never deal with these scam artist again

gonzozen55

Jun 13, 2018

Quick in and out process! No issues.

Anoop Renjit

May 23, 2017

Did not honour the reservation made online. They refused to give me a car for being under age, while my reservation receipt already included for the underage charge of about 45.00 for 3 days. Also if your policy doesn't include renting a vehicle to a G2 then your website must reflect it while making the reservation, asking the class of licence. I know that some rental agency doesn't rent out an SUV for an underage but i reserved a midsize. This is ridiculous. I had to take a last minute deal on a different rental agency and paid $200.00 for barely 450 kms for an SUV for 3 days. My confirmation number for the owner if he would like to look into 02008635CA6. (May 19 - May 22)

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Opening Hours

Mon:8:30 am - 2 am

Tue:8:30 am - 2 am

Wed:8:30 am - 2 am

Thu:8:30 am - 2 am Today

Fri:8:30 am - 2 am

Sat:8:30 am - 2 am