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Enterprise Rent-A-Car - Russell Square

Enterprise Rent-A-Car - Russell Square

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4.0 Google Review
49 Woburn Pl, England, WC1H 0JZ, United Kingdom
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Refresh Reviews 4.0


Jun 28, 2018
Rachel at the Russel square store was amazing and efficient with her service and knowledge. Highly recommend!! She also made a follow up call in which she was lovely! Truly brightened up my day!

Sep 28, 2018
Returned vehicle today. Superb service!! Thanks to the proffesional staff at the branch!! Jacob.

Oct 6, 2018
The staff here are very friendly excellent service

Oct 3, 2018
Over 1 hour late for delivery ... usually good but rubbish today. Unfortunately I have to use them.

Sep 25, 2017
I arranged to pick up a car at this location on a Tuesday at 10 AM. I arrived around 9:30 to get the process started and was informed that my car was in transit. By the time it arrived, was cleaned and prepped, and ready to go, it was well after 10:30. To make matters worse, the "out" time on my rental agreement was 9:40, meaning that I'd lost almost an hour of my 24 hours. Fortunately, this didn't cause a problem...but it could have. The office staff was very friendly and helpful, even printing me a set of directions to where we were going and the car was just fine - no problems there. I returned it via their after-hours drop-off having been told that I would get an e-mail the next morning to confirm that all was well. That didn't happen and I didn't get that confirmation until the following day, leaving me a full day to wonder if there were any problems. Finally, that confirmation e-mail asked me if the customer service was acceptable. I replied with most of what I've written here but, over a week later, have had no response. In summary, the staff was nice and the car was fine. But the on-time performance and ability to follow through on promises in a timely fashion..not so much.

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Opening Hours

Mon:8 am - 6 pm
Tue:8 am - 6 pm Today
Wed:8 am - 6 pm
Thu:8 am - 6 pm
Fri:8 am - 6 pm
Sat:9 am - 12 pm

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