I arranged to pick up a car at this location on a Tuesday at 10 AM. I arrived around 9:30 to get the process started and was informed that my car was in transit. By the time it arrived, was cleaned and prepped, and ready to go, it was well after 10:30. To make matters worse, the "out" time on my rental agreement was 9:40, meaning that I'd lost almost an hour of my 24 hours. Fortunately, this didn't cause a problem...but it could have.
The office staff was very friendly and helpful, even printing me a set of directions to where we were going and the car was just fine - no problems there.
I returned it via their after-hours drop-off having been told that I would get an e-mail the next morning to confirm that all was well. That didn't happen and I didn't get that confirmation until the following day, leaving me a full day to wonder if there were any problems. Finally, that confirmation e-mail asked me if the customer service was acceptable. I replied with most of what I've written here but, over a week later, have had no response.
In summary, the staff was nice and the car was fine. But the on-time performance and ability to follow through on promises in a timely fashion..not so much.
