Hertz - London - Victoria Coach Station (Central London)

Don't ever rent a car from Herz. It s the worst company with extra hidden charges. At the end is the most expensive rental. Upon returning our rental we were asked to pay for “scratches on the tire”. The car was not damaged and in the exact same condition as we rented in. This was obviously a scam charge to get as much money from us as possible- we would never of though to throughly inspect black tires before leaving the garage nor should we have to.. After searching the web it appears that multiple people have experienced similar situations. I’d reccomend not renting from them even if they seem like the cheapest option. We may pursue legal action as this is about the principal, not necessarily the money. (Μεταφράστηκε από το Google) Να είστε πολύ προσεκτικοί εάν ενοικιάσετε από την Hertz. Μετά την επιστροφή της ενοικίασής μας mχρεώθηκαν επιπλέον £ 100 για "γρατσουνιές στο ελαστικό". Το αυτοκίνητο δεν ήταν κατεστραμμένο και στην ίδια ακριβώς κατάσταση με εκείνη που μισθούσαμεh. Αυτό ήταν προφανώς μια φόρτωση απάτης για να πάρουμε όσο περισσότερα χρήματα από εμάς όσο το δυνατόν - δεν θα μπορούσαμε ποτέ να επιθεωρήσουμε μαύρα ελαστικά πριν φύγουμε από το γκαράζ ούτε θα έπρεπε να έχουμε .. Αργότερα λάβαμε μια επιπλέον επιστολή ότι είχαν χρεώσει την κάρτα μας (χωρίς να μας ειδοποιήσει) επιπλέον £ 50 για "αμοιβές διαχειριστή που σχετίζονται με το ατύχημα". Μετά την αναζήτηση στο διαδίκτυο φαίνεται ότι πολλοί άνθρωποι έχουν βιώσει παρόμοιες καταστάσεις. Θα συνιστούσα να μην ενοικιάζετε από αυτούς, ακόμη και αν φαίνονται σαν η φθηνότερη επιλογή. Μπορούμε να επιδιώξουμε νομικές ενέργειες δεδομένου ότι πρόκειται για τον κύριο, όχι απαραίτητα για τα χρήματα.

I arrived with my brother who had just flown in from the US. We had planned to get rental car after taking the train in from the airport and drive out to a hotel in the country to start a nine day tour around the English countryside. As this was for my 21st birthday we were pulling out all the stops and getting a nice ride. Well, it turns out that because the next day was my birthday they could not rent us the car. So, even though I would be 21 for 8/9th of my rental they could not get us a car. My younger brother had prepaid from the States and they said that they could not give us a refund! What?!? I had to call the London corporate office and after about an hour and having to provide the name of this office's manager and the employee I was dealing with were they forced - yes, forced - to pay us back for a car they could not provide. We ended up having to completely change our trip plans, cancel all of our hotel reservations and used the refund to buy train tickets to only one of our destinations. It left such a sour taste that we decided to go to France, where I had been living and driving renal cars for almost a year. Yes - this Hertz office nearly ruined our England vacation. Had I not had the force of will to call the main office, they were going to kick us to the curb and pocket the money. Oh, and if you are wondering, this was in 1990 and I still will not use Hertz for this reason and it all started at this branch office in London. It sounds like a few others have had nearly as bad service in the intervening 25 years.

Great service! Quick pick up and drop off, completely new car (Kia sportage). Will use again.

DONT RENT FROM HERTZd and this location especially. They are clearly running a scam out of desperation- I rented a car for 24hrs and returned it and the following day was sent an email saying that there were “scratches on wheel’ and told I would be charged a £100. When I called to disagree since nothing happened during my rental the attendance promised me that I would not be charged and that I would get a call from customer service to discuss. I was automatically charged regardless and when I called to complain I got the WORST CUSTOMER SERVICE you can ever imagine. The attendant lied and claimed not saying what he said to me. Just down right dismissive and rude. As you can see from the reviews other customers have had the same issue. DONT RENT FROM HERTZ

Hertz, get bad reviews, but these guys have helped me out last minute with no problems a few times.