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Hertz

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2.8 Google Review

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5664 S Transit Rd, Lockport, New York, 14094, United States

(716) 433-3940 www.hertz.com/rentacar/location/unitedstates/newyork/lockport/iage13

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Refresh Reviews 2.8

Richard Smith

Jul 17, 2018

I decided to change my reservation for an extra day and for some reason online would not complete the transaction. I then called the local office and they referred me to billing to update with them. I spoke to a woman in billing who offered me a much higher price than the website did. I asked her why and she said rates change all the time and online is different then in store. I then proceeded to ask why that is and that the online price still showed the better rate. She then hung up on me. This was very upsetting and uncalled for. I then decided to cancel my entire order because of this and also was charged a 50.00 cancellation fee. I surely will not recommend my friends and family to rent a car from hertz if this is the way people are treated.

Amy Stehlar

Aug 6, 2018

We were referred here by our car dealership (Mullane) while our car was being serviced. First we had to go to them to get the car, instead of the car being at the dealership like it was supposed to be. Then we arrived at the location in Lockport and no one was there. So we had to play phone tag to get someone to bring a car to the location. So after all that, the car was not ready for us and we had to wait for them to clean it. But wait, it doesn’t end there! After using the car for a week, and returning it to the dealership as instructed by Hertz, on Friday we are still being charged (over $200) for the rental that was included with our car being serviced! I called several times over the weekend, to hear a message that no one can help me until Monday between 8 and 5. So after calling first thing Monday, and hearing that they messed up, being reassured everything was now corrected, I get a call at 4:45 pm telling me my rental car has still not been returned! So I can’t get anyone at the Lockport location again, because it’s after 5 pm. I try the 1800 number, only to be asked ridiculously specific questions like “the exact time of the return, and the address of the dealership returned to” because I am supposed to know this off hand. After telling the representative I didn’t know, I was rudely told to call back when I was ready to talk to her and hung up on. Rest assured I will be calling first thing tomorrow to once again get this taken care of, but this has been the most unorganized and unprofessional car rental I’ve ever had. I hope to never use Hertz again! Poor customer service, poor communication, and all around a nightmare!

Kelly Other

Aug 18, 2017

Rented my car on a Monday morning. Employee had zero people skills. Car was great, price was excellent. Was never offered pre-pay gas and when asked by a friend if I had done this, upon returning, I asked the same employee why I hadn't been offered this. He said 'I don't know, who waited on you?' I told him he did. He said 'Oh, I don't know' and walked out to check the car. Disappointing customer service.

hajara huzair

Sep 4, 2018

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