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Avis Car Rental

Avis Car Rental

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2.2 Google Review
450 2nd Ave N #e2, Sudbury, Ontario, P3B 4A4, Canada
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Aug 30, 2018
This was a massive hassle. I was given incorrect information and had to put in serious effort to avoid being overcharged. As I already had coverage for damage I might do to a rental vehicle, I only needed third-party liability coverage. The employee insisted that I needed to purchase additional optional coverage for third-party liability. He was really pushing for me to purchase all the optional coverages, but he couldn't actually explain to me what I was in the optional packages (lol!). So he called his manager and confirmed one package I needed for third party liability.... Later, I read more information on Avis.ca and realized I had been given incorrect information. I called back this rental spot and the employee said he would look into it and call me back. Two days later, I called again because I never heard back. Turns out, the employee had looked into it and confirmed that he gave me the wrong information, but had no explanation for why he failed to call me back and let me know. After a bit of a dispute, I managed to get the original charges removed because they were purchased under false pretenses. People make mistakes and I understand that. But when the mistake is discovered, if you try to hide it from the customer in order to overcharge them for a service they never wanted, that is poor customer service.

Jul 25, 2017
THE WORST CUSTOMER SERVICE!!! They were so unbelievably rude to my cousin. At one point, my cousin walked away as we had finished signing all the necessary paperwork and such, and the lady working there called after and in a very rude tone said "well do you want your keys?". I went in and told them I did not appreciate how rude they were to us, as we were loyal, paying customers and their attitude was completely disrespectful, and was told that I couldn't just "walk in there" and disrupt their workplace and was basically shouted at to leave. I am pretty sure as a paying customer I have every right to express if I felt disrespected. We have been using AVIS for years but now will never again.

Jun 13, 2018
very reliable

Jan 9, 2018
Hidden fees. I was overcharged... terrible service

Sep 13, 2014
Make sure you reserve your rental online. DO NOT reserve it in the store, they will overcharge you. All rental packages should be offered in store, not only the most expensive ones. Significantly more expensive than Enterprise.

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Opening Hours

Mon:7:30 am - 6:30 pm
Tue:7:30 am - 6:30 pm
Wed:7:30 am - 6:30 pm
Thu:7:30 am - 6:30 pm Today
Fri:7:30 am - 6:30 pm
Sat:8 am - 2 pm

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