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Zipcar

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1.7 Google Review

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5095 Yonge St, Toronto, Ontario, M2N 6Z4, Canada

www.zipcar.com

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M Alexander

Dec 12, 2017

This is a review of Zipcar in all locations. I’ve used them about 5 times and 3 if those times I’ve had to switch my car at least twice because the cars were filthy. The customer service is helpful which is the only reason it has 2 stars. The availability of cars is lacking in the midtown corridor, and the fact I have to return to the same lot is wildly inconvenient. Their policies are arbitrary, and I don’t find that they have any real motivation to keep business. Looking for another car sharing service worthy of my hard earned dollar.

Javier Tirado

Dec 10, 2017

Had to pay for gas out of pocket. Their video says they will refund you but their website has absolutely no information about refunds. To me that seems real shady as if they are never going to lay you back or even want to to find out that is an option. Also, if they are going to have gas cards and now you can book whole days make sure your system works with most gas stations that don't have zipcars in their towns. Everything else was okey car was nice with right amount of gas and pick up and return was easy

Roshan Johny

Aug 11, 2017

Please do not take a Zip car you have the worst customer services and they will charge you at least 3 to 4 times the normal rental comapanies. I had a membership I'd which is 3560596 and i personally cancelled it as the service was the worst !! I will never recommend this to anyone.

Marvin Isaac

Feb 22, 2017

Driver before us was late an hour, zipcar tells us there's no guarantee the vehicle will be there. Offers extended two hour drive or a cab to the nearest zipcar. It's rush hour in Toronto, neither of those worked and they couldn't do anything other then that. The customer who was late was charged 50 bucks, I was inconvenienced and zipcar profits from my inconvenience. Extremely irritating as I had an appointment to get too. Extremely unreliable but like the representative said "to bad, nothing we can do"

Ather

Mar 21, 2016

This company has one of the worst customer service system and their call centers are like homes. They are not professionals. They don`t speak properly.

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