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Google Reviews

Refresh Reviews 2.8


Sep 20, 2018
Rented a truck from them and noticed a dent on it while putting gas in... 8 minutes after renting it. Called in and notified the manager of the damage, sent an email with pictures an hour later. Was told everything was fine. When I returned the truck a few days later, they told me I was responsible for the cost of repair. After arguing for an hour, they offered to split the repair cost 50/50 with me. All in all, took me nearly two hours of arguing before they accepted it wasn’t my fault. Apparently pictures time stamped 8 minutes after I signed the rental agreement wasn’t good enough. Wouldn’t rent from discount again.

Oct 19, 2018
The absolute worst customer service ever! Called days in advance to ensure my vehicle was ready with every thing I requested and agreed upon (i.e. unlimited kms, GPS, TV screen) All of which they said they had. Upon arrival, they didn't have the vehicle I requested, charging me for kms. The agent was acting lile he was doing me a favor by correcting the mistakes and to top it off another agent was reprimanding another agent in front of customers! It was despicable. Every time I rent from this location, i'm disappointed. It's funny how convenience ( location wise) turns into inconvenience. The head office needs to focus on developing a proper customer service platform.

Apr 21, 2018
What a nightmare! Reservation made many days in advance. I called 2 hours prior to my arrival as I started my drive to this location and I was assured that my cargo van was available. When I was 30 minutes away I received a call stating that my van was never actually there and the only similar vehicle available was 20 minutes behind me. They did offer me a 20’ truck that would not fit at either of my destinations. In the end, after much delay they found the correct vehicle that added 60 minutes of driving to my day and offered me no compensation for my inconvenience. Never again Discount!

Jun 8, 2018
Reserved a 16' truck a week in advance, received multiple confirmation e-mails, arrived the day of and was told there was no truck. The customer service rep explained that she had known there was no truck for us for 3 hours, didn't call us, and said there was nothing she could do about it. She refused to take any responsibility or problem solve the situation. After 30+ minutes of going in circles with her and her only suggestion being that we drive another hour out of our way, we finally talked to her manager on the phone and he suggested we take the 20' truck they had had on their lot the whole time. When we went to return the truck at a different location later, this branch had lost our paperwork and we were waiting for 30+ minutes before the other branch apologized on their behalf and said they would get this branch to call us to confirm closing the contract. This branch never called.

Sep 5, 2018
Had a great experience with clean and neat well maintained vehicle loved it

INDUSTRY BLOGS

Grain Games: The Whisky Character Playground

#whiskey #smithville

Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to the sweet...

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey

The Art of Distillation: How it Shapes the Flavour of Whisky

#whiskey #smithville

Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

#whiskey #smithville

The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

#whiskey #smithville

Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

Smithville Whiskey

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey


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Opening Hours

Mon:7:30 am - 5:30 pm
Tue:7:30 am - 5:30 pm
Wed:7:30 am - 5:30 pm
Thu:7:30 am - 5:30 pm Open Today
Fri:7:30 am - 5:30 pm
Sat:8 am - 11:30 am

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