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Avis Car Rental

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2.2 Google Review

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Timmins, Ontario, P4N 7C3, Canada

(705) 268-3335 www.avis.com/en/locations/ca/on/timmins/yts

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Refresh Reviews 2.2

Noah Laird

Mar 21, 2019

It's hard to really put in words how pathetic Avis car rentals at the Timmins Airport is. Everybody has read a review and wonders exactly how true it is and whether or not the reviewer is just lashing out due to a small setback that is actually just human error and a reality of life. In this case however the story must be told, and it goes like this. My girlfriend got word that her grandfather was in dire straits and family was rapidly gathering to see him. She booked a car to be rented so she could make the 2 hour journey after her flight. She unfortunately forgot her credit card in Toronto while packing in haste. Upon arriving, the employee was given confirmation number and the validation on her cell phone that proved her rental, and to boot she recited the exact credit card number. He refused to help her at all despite every single bit of data from her that would prove her reservation, and was unbelievably rude throughout the entire process. This was at 10 pm, with the sign saying open till 1 am. He then physically shut down (with zero assistance or help) the kiosk by sliding the shutters down, with a fairly distraught girl standing there with no place to go in a small town. Things are beyond employees control as we all know and they must abide by protocol.... However a bit of humanity is allowed if not encouraged by any modern day employer/company. In this scenario he offered ZERO help, ZERO explanation and discretion and closed down the location 3 hours prior to its advertised closing time. Management when called was dispicably aloof and useless, reading off a cue card and bumbling their way throughout the conversation. Companies can't be perfect and will make mistakes but this was a F-up of the grandest proportions with zero apology and it's sad to see that happen. Hopefully Avis sees some competition in Timmins in the years to come.

Deanna Huff

Mar 10, 2019

Kara is always so friendly and helpful. It's nice to be greeted with a kind, familiar face when landing in Timmins. Excellent service.

Henry Olkkonen

Mar 1, 2019

Family arrived at Timmins airport with a reservation for a car. Advertised hours of operation were open until 1:00 am. Not to so as they were stranded at the airport with no assistance from the rental company customer service.

Trevor Cameron

Oct 29, 2018

I can't rate the rental experience as I never got a car. Reserved one for when my flight arrived, and after waiting a half hour there was never anyone there. So I had to take a cab to the hotel and try the next morning. This cost me half a day of the work I was here to do. The next morning there still wasn't anyone there but I saw a sheet with my name on it behind the counter that said "No show" Are you kidding me? I had also tried to call ahead of my arrival but nobody ever picked up.

JoÃ«l Chamberland-Lauzon

Aug 21, 2018

I rented 4 times there this summer and I always had great service.

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Opening Hours

Mon:8:30 am - 1 am

Tue:8:30 am - 1 am

Wed:8:30 am - 1 am Today

Thu:8:30 am - 1 am

Fri:8:30 am - 1 am

Sat:10 am - 5 pm