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Hertz

Hertz

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3.6 Google Review
18288 US-11, Watertown, New York, 13601, United States
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Refresh Reviews 3.6


Nov 29, 2018
Never will do business through them again worst customer service j have ever experienced in my life. Next time my car is in the shop I'll walk before I rent another car from here. They just took out over 300 out of my bank account with no warning. I paid for the rental car back in September and have not had it since then.

Dec 19, 2018
I went in today to check if there were any cars available. From the moment I went in, I was not greeted, I was just rudely asked if I was there to rent a car. They told me they had no cars available because of the holidays, and they refused to help any further with looking for cars in other Herts locations. They told us they were having a few cars turned in that day, and they could call us back later, and they mentioned specifically one that was being tuned in at 12:30. It just seemed like they wanted us out, and they didn’t want to work with us. We called an Uber and as we were waiting, the 12:30 car was turned in. We asked about it and they told us No and we don’t really know why, but 5 minutes later a lady comes in and asks if they had any cars available, and stated that she didn’t care what car it was, she just needed wheels to get around on. They immediately gave her the 12:30 car that was just returned. We left very upset and we felt very discriminated against, either for being young (we are both 21+) , or speaking Spanish. Their customer service is awful and they should defiantly do something about those rude employees.

Dec 19, 2018
Charged me for everything not my insurance company and incompetent staff. 😬

Oct 17, 2018
Lady said I smoked in vehicle which I’m not a smoker said there were ashes when there wasn’t and took a cleaning fee of $147 for smoking in the vehicle I’ll never use them again

Jan 24, 2018
NEVER EVER give this place your bank number. EVER! They will charge you and say "it was auto generated". Here's my story. I was in a small car incident. The woman's insurance paid for everything, EVEN THE RENTAL. Or so I thought. I got home from dropping my car off at the shop, and what do you know - there was a $95 charge to my bank. I called and was told it was a security deposit and insurance, both of which were NOT discussed to me when I got the rental, and neither of the charges were authorized. That was in mid-December 2017. Today, Jan 24, 2018, there is a $155 charge to my bank. When I called in, I was told that it was "auto-generated" and the manager didn't know why. She guessed it was because my account was still pending. Huh? Exactly. So now I have to dispute this transaction with my bank, call the insurance company for "reimbursement" because Hertz is a company that likes to steal money. I'm also going to get a new bank card because knowing how shady this company is, I'll probably get charged again next month.

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Opening Hours

Mon:7:30 am - 6 pm
Tue:7:30 am - 6 pm
Wed:7:30 am - 6 pm Open Today
Thu:7:30 am - 6 pm
Fri:7:30 am - 6 pm
Sat:9 am - 1 pm