Update: a few days afterwards, the manager reached out and offered a token of compensation for the previous experience. Despite the rental not going as planned originally, it seems they make a good effort to win back the confidence of customers and make up for the shortcomings.
I wanted to rent a mini cooper for the weekend. When i got to this location, i realized nobody actually works on site. I'm sure it goes smoothly most of the time. For me, getting the reservation confirmed with the video chat was uneventful, however when it got to the part of actually getting keys, the kiosk downstairs in the parking lot never actually gave me any keys. After an hour of phone calls, being transferred, waiting on hold while managers are being reached, i was told they don't know whats wrong and offered a different car in the same class. The only reason i rented from globe in the first place was to rent a mini cooper specifically. Waste of time, if i rent from globe again it will be from the locations that have agents on site. The only good thing i can say is that cancelling my reservation at that point was done without a hitch.
