I rarely rate but sometimes it's important to inform other people to avoid your mistake.
I booked a car to travel, I had a hotel booked and everything ready. I received a call from the branch the night before informing me that there are no cars and I'd have to change my booking from 9 am to 11 am, so I agreed. I call the next morning before heading out only to be informed that there is no sign of any cars. I inform the manager that it's their fault and they must find a solution. The only solution they offered was they provided me numbers to close by branches. I called the headquarters only to be informed that I can't reach the headquarters directly, it's a call center that takes messages for them and they will call me back within 3 or 5 business days. You would think that booking through a large corporation would be the reason to avoid these problems. I was informed that each branch operates individually. I called the branch manager again asking him what's the point of booking if I didn't get my reservation, he told me it's not his problem that customers didn't return the cars and told me that he shouldn't say that but I can go to one of their competitors. I did and had a great experience. These are my conclusions:
1)don't bother booking because you are not really guaranteed a car even if your book
2) it's impossible to reach enterprise customer service
3) each branch operates individually so if you are having a problem, only the branch manager can help. Aka it's almost you are dealing with a one man show rather than an organization with policies, culture or vision.
Edit:
Don't be fooled by the comment by the owner on my post, they didn't even reply to my email.
