Discount Location d'autos et camions

I wish I could give a 0 star! Absolutely dissatisfied with the services provided by the discount and especially this branch. Their staff lacked knowledge about the company's policies, and the customer service was the worst I ever received. I do not recommend discount to anyone and will not ever rent a car from them. On the day of rental, we reserved a small truck on the phone as we did not have a lot of furniture to move. However, when we got to the office, they told us that they did not have that type of truck and they rented us a bigger one. When we returned the truck, we waited for 10 minutes until they got back to us and they told us there is some damage on the side of the truck (see the attached image). Honestly, we did not realize anything happening to the truck while driving or moving the furniture and we only had the truck for 3 hours. After some arguments and based on the before/after pictures, we accepted to be responsible for the damage even though the damage could have happened in their parking lot while we were waiting for someone to get back to us. At the end, they asked us to pay $1500 for the deductible for such a small damage. When we told them why do we need to pay $1500 in advance before you assess the damage, they told us this is the company's policy! And when we asked them to show us the line on the agreement that says that, they failed to show us the line on the agreement that this money needs to be charged "before" the assessment by the insurance company. So, they charged us $1500 on a small scratch (something that might cost only $100 according to their own staff) before having the insurance assessment. Now, it's been more than 10 days and we have not heard back from them! I think this is a total rip-off and I regret renting a car from discount!

Fast, easy and great service. Sometimes better pay a little more and get this type of service. Excellent !

Very good customer service very quick checkout 5 mns and I was out with my rental seamless experience

A good place to rent a car maybe not the cheapest but the service is fast

Luv it! Zeus Transport Logistics