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Enterprise Rent-A-Car

Enterprise Rent-A-Car

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4.2 Google Review
8601 Panair St, Houston, Texas, 77061, United States
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Refresh Reviews 4.2


Dec 18, 2018
I use enterprise because it's reliable and convenient even if not always the cheapest choice. I love picking up cars at the Houston Hobby Airport site. The staff is excellent always friendly and professional. And I use the enterprise app which is ridiculously convenient. However, I have one major complaint. The amount of money that enterprise requires as a deposit is too high. Asking for the amount of the rental plus a percentage is one thing but asking for the amount of the rental plus a $200 - $300 advance plus that percentage of costs is ridiculous. It's the middle of December (and Christmas shopping). My car breaks down unexpectedly, and over $700 is reserved on my credit card for the length of the rental when the original cost is less than $250. So after I thought about it, I realize that I had to pay for tow trucks, pay to get the car fixed, and come up with $700 dollars to hang in limbo for a week. Even after I've rented an enterprise car several times (4-5) in the past 6 month and returned the cars mostly on time and with no issues and enterprise has never had a problem with receiving payment from me. I feel like there is no reward for loyalty so I will explore other options in the future.

Dec 12, 2018
Excellent customer service still exists! I briefly stopped at the main terminal to confirm my reservation. Soon after the shuttle whisked us off to the vehicles. Upon exiting the shuttle, Stephanie was waiting with my name on her tablet. She greeted me, offered me a cool bottle of water and straight outside to my vehicle. Just like that I was ready to go. Thank you Stephanie and thank you Enterprise for a perfect experience!

Nov 22, 2018
We had a really good experience here. The employees were really friendly. They took good care of us. The pick up and return process was very quick. Both shuttle drivers we had were so so nice (especially Laura!). Thank you, Enterprise!

Nov 23, 2018
Customer service was almost a little too helpful. They patiently assisted me to find a car I could drive, and then went through all the paperwork efficiently, but it seemed they were offering me alot of upgrades with additional costs. The man helping me was not pushy, so I figured he was just doing his job. All of the staff were very friendly and attentive. When we returned the car, we got there before they opened at 5:30 am because we had a very early flight. The gentleman who opened the gate kindly let us in a few minutes before their official open time, which we greatly appreciated.

Dec 1, 2018
Been renting from this place for a month and was going to continue for 2 years, but each time I come they lower grade the vehicle and always have to ask for receipt. You may get a not bad vehicle only if u build up points and of course you can not build points cause the email not working with them!! Definitely not recommend this place for people who do business!!!

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Opening Hours

Mon:5:30 am - 12 am
Tue:5:30 am - 12 am
Wed:5:30 am - 12 am
Thu:5:30 am - 12 am
Fri:5:30 am - 12 am
Sat:5:30 am - 12 am