Absolutely insane (TOO BIZARE NOT TO READ).
I called this joke of a company because I had at least (2) snakes living under - and often ON - my back step where I enter the house (makes a person a little uneasy), their website proudly displays ..."Animal Removal" *SNAKES*... in big bold letters (it's still there, check it out).
Upon calling on June 22nd 2016 at 4:23PM, the first thing they asked is my address. This should have been a huge red flag to me, but I thought, "well, maybe they just need to know if they service my area". I asked about the snakes, and the answer was "Oh no. We do not deal with snakes at all. Do you know what kind they are? We have Rattlers in Michigan. They could get in your house!"........ Ummmm, OK then.
Then, the lady proceeds to tell me that the snakes will just "go away" on their own if I remove their food source, which she presumes to be mice. I actually briefly considered that this might be a good idea to try. That is, until she told me the price ($175), which came with absolutely NO GUARANTEES!! I asked why they wouldn't guarantee it, and she said exactly this: "Well how could we? I mean, we have no idea how many you have ya know"......... Ummmm. OK then.
So I asked if this was basically a guy who would come out for almost $200 and set mouse traps (same thing I could do), then after paying them, I may continue to have mice all over my house (if I had them to begin with). Mind you, this is to say nothing of the snakes that I actually called about, which I'd have gladly paid $200 to have humanely relocated (I don't really like killing things that aren't harming anyone). She said "yes", but that he has something I don't have: "knowledge and experience" (fair enough I guess), and that he "might" - but might not - even "advise me what to do about the snakes when he's there" (but NOT do anything about them), and that I was always welcome to call them back, and they'd gladly come out again for more money if their "treatment" didn't work.
If this sounds to you like a good deal for both parties, you may want to check your negotiating skills, but I've not even gotten to the good part yet.... (space Limited - will prob continue under another name below)
Clearly, I didn't want this service; it's not what I called about; it doesn't solve my problem; it's a no guarantee fix to an issue I'm not even sure exists! Yet, she starts asking, "Do you know what credit card you would be using, ya know, IF you did want service?"... WHAT??!! Thankfully, I didn't give her one (by the end of this review you'll have NO doubt there'd be charges on it). Then, she starts trying to set up an appointment for an unknown day in the future. I told her - without any possible miscommunication - "I work during the day, cant be there, it would have to be my mom who lives down the street, but she works also, so I WILL CALL YOU BACK IF I EVER WANT TO SCHEDULE ANY SERVICE". This couldn't have been misconstrued in any way, shape, or form. Nothing was ever even close to being scheduled....PERIOD. No mistakes, no "mis-wording" (except that I didn't tell them specifically to never talk to me again because I will never ever ever ever ever ever ever want your service!)
Starting the next day, they start calling me. Over the next 4 days, they called DOZENS OF TIMES! Want an example? June 23rd 2016- (1) 09:35AM, (2) 11:17AM, (3) 11:59AM, (4) 12:39PM, (5) 1:36PM, (6) 2:01PM, (7) 2:16PM, (8) 3:07PM, (9) 3:34PM, (10) 4:29PM, (11) 4:53PM I never answered a single call. Not one. I did not want any services from them. I declined, declined, declined, even started picking up and hanging up. The calls continued.
Well, today, June 27th, 2016, at 09:30AM, while I'm at work over an hour away, I get a call from my neighbor (we keep an eye out for each-other): "Hey Dave, do you have a guy who is supposed to be doing work on your house or something? There's an unmarked gray truck with a ladder in the driveway, and a guy walking around."