Edge | The Service Company

EDIT: Monica called from Edge and she was wonderful. Great customer service from her and she totally changed my mind on this company If I could give zero stars, I would. I have to say, the person who came out to do the service was very nice. This company, however, is shady. They charged $125 to come out for an initial service, and then you have to sign up for a quarterly service plan. 9 services total over the course of 2.5 years for a grand total of $1,125. What they don't tell you is that the first payment you made was not a "quarterly" payment and 4 weeks later, they are going to charge you another $125, which brings the actual cost for this service to $1,250. That payment will be your first "quarterly" payment. Oh, and if you want to cancel, you have to pay 50% of the remaining services. Mind you, you are signed up for 9 services. Today, they came out for this 4 week second service, that is when I realized this is a total scam. They have done one, I said "1" service...and for me to cancel...I would have to pay them another $600. So, if I want to cancel, and not get the next 9 services, they get a "free" $600 from me for actually having to do "NO" work. Why force someone into a certain number of services? I will tell you why, the first service actually solved the problem we were having and for the next 2.5 years and $1,125 they don't have to do ANYTHING and still get a payment of $125 every 3 months. That is bad business. The actual cost to solve the pest problem we had is really $725. Just be honest and charge me that when you come out the first time. Guess what, if I cancel and the pests come back, I would have to get service again. This is very shady and terrible business practice. Once my 9 services are done I will cancel my plan with you and will NEVER use your service again. AVOID THIS COMPANY AT ALL COSTS!

My service tech was Dylan and he was wonderful! He explained everything very clearly and was just a delightful person. Helped me with our window wells and all in all was very helpful with everything. From the initial contact with the office to the first treatment I am very pleased. Thank you!

I received a call from one of the customer service managers and I am truly impressed with the professionalism and courtesy I received. We had a very open discussion and I am very pleased with the results. Top notch service and behind the scenes a very solid group to handle any and all questions or concerns. Thank You!

Melissa did a great job! She called ahead to notify us 30-45 minutes prior to her arrival. This was good because I was running an errand and it gave me time to get back home. I specifically worked with Melissa to identify my bait boxes because I was seeing increased vole activity. Melissa restocked all of my bait boxes and then performed the treatment around the exterior of my home. She was pleasant, professional and thorough. My best endorsement for Melissa is that I want her to be my service person every time going forward! Melissa deserves recognition/reward for representing EDGE very well!

Stephen was very thorough & explained the process in detail. He was courteous and professional. Detail oriented and seemed to care about our concerns. He's a real asset to your company. Respectfully, Charlie and Andi Brown