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Big Comfort Home Furnishing

Name: Big Comfort Home Furnishing
Address: 13336 St Albert Trail, Edmonton, AB, T5L 4P6, CA
Telephone: (780) 452-8862
Price range: $$$

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4.2 Google Review

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13336 St Albert Trail, Edmonton, Alberta, T5L 4P6, Canada

(780) 452-8862 bigcomfort.ca

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Breanne T

Jun 24, 2019

Very frustrating experience. We ordered and paid in full for a king bed frame on May 18 2019. We arranged for delivery on June 18. Come that day, we hadn't heard from Big Comfort and called the store. They told us they forgot to schedule the delivery and it would be delivered the following week. After multiple discussions with a store representative, they arranged for delivery the next day between 2-4pm. They arrived at 4:30pm, dropped it off and left. Upon piecing the bed together we found significant damage. We have called and emailed multiple times and have been unsuccessful in having anyone contact us back or provide any reasonable resolution to the issue. This level of customer service is completely unacceptable after paying thousands of dollars for an item and service. If you work for Big Comfort, please call me with a solution.

Marina Anderson

Jul 7, 2019

Delivery times are terrible, they will give you a very large window and not show up at all one day, when you call to find out if they are still delivering the furniture, they phone disconnects, after calling for well over 20 minutes, (this was after the delivery window), I was told the delivery would not be there for at least 4 more hours. I asked the customer service rep why they did not call to let me know, she said we don't do that. They asked to reschedule for weeks later, when it was rescheduled they will come until hours after the scheduled window.

Brad Payne

Jul 2, 2019

I order a couch and 2 love seats and was told it would be a 16-20 week wait. The wait time from anyone else is 8-10 weeks. Now I have waited 20 weeks, 5 long months I have no furniture. When called for an update I got was it is still in production. I said that was unacceptable and I want my money back. They said it could take up to 10 days. It has been 14 days and I still have not been refunded my money. I should have read the reviews before ordering, apparently this is a common issue.

Mathew Smith

Jan 23, 2019

I visited this store and found some great quality furniture pieces and accessories to complete the living room and dining room area. The staff were really helpful in providing suggestions and ideas during my visit. Barry was extremely knowledgeable about the product. I have been back a few times looking for different furniture items. Most recently I was looking for a specific type of chair. They did not have what I was looking for but they were able to source what I needed. Got it a few months later. The chair looks great in my office. Highly recommend to shop at Big Comfort.

Riley Scribner

May 1, 2019

I have to say I have never felt the need to write a review being in retail and understanding the significance of reviews. But I felt the need to share our recent experience. The experience has been a Rotating door of employees and management turning into a long painful process. If you ever want to wait 5 months for a couch only for it never to come in. Calling day after day with no calls back. Finally get someone to call you back, they tell you great news your couch arrived. Only to find out it is the floor model with damage on it they are trying to pass off as your order. I would recommend anyone interested in buy a couch from Big Comfort to reach out to me first. BTW we have been waiting for our money to be refunded for 3 weeks and counting.

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