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Leon's

Leon's

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3.1 Google Review
13730 140 St NW, Edmonton, Alberta, T6V 1J8, Canada
(780) 456-4455 www.leons.ca
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Refresh Reviews 3.1


Sep 5, 2018
This is my first time really spending a good chunk of money on furniture. Mattress, bedroom set, and a large couch. Sales rep was pleasant (we chose to come back and buy from him because the other two sales people were very direct and not polite) we did our deal and paid for our stuff, he informed us of many things on the receipt... But did not mention anything about the horrible return policy of this company, as well as their "not give a darn" attitude of customer service via phone. Our bedroom set showed up, we unpacked the heavy parts and found 3 items were severely damaged. (Broken drawer, snapped bed leg, and broken inside brace of dresser) we called for repair, and to have them unpack our stuff before they leave. They said no, they don't even quality check products before they leave facility, as per customer service rep, unless specifically asked to? Anyways, after the headache and broken backs we said we just want to return the whole set. They said no, says we can't, in tiny writing on the back of the receipt. Oh well, we are going to get our stuffed fixed hopefully next week and keep sleeping on the floor or couch, expensive lesson learned, and will avoid these big furniture places forever in the future.

Aug 9, 2018
Always have terrible service at Leon's. Their customer service is horrendous which is the number one reason I will never shop there. If anything goes wrong and you need to contact them you are basically screwed. I have been fighting for almost 2 years to have my mattress replaced because the support under the pillow top collapsed so if you sit on the mattress it immediately sinks almost flat. It has also cause the pillow top to shift over. However since the pillow top is still good they won't warranty the mattress. We ended up purchasing a different mattress from a different store. Their sales staff is also extremely pushy for sales which is also extremely annoying when you are trying browse.

May 24, 2018
We just bought a whole bunch of stuff for our new apartment. Layout is very easy to follow. Displays are clean and neat. A huge thank you to Adam who helped us. He was with us for 3 whole hours, never leaving our side and making sure we checked each piece available before making a decision to ensure our satisfaction. We were never rushed or overwhelmed. Felt as if he was shopping with us. Thank you so much!!

Sep 11, 2018
5 phone calls and three emails and no reply. Been waiting for 2&1/2 months for my washing machine. Absolutely the worst customer service ever. UPDATE got a call. Item is in stock. You can't deliver and you can't compensate me for the horrible customer service. Not sure why she called. Nothing was accomplished. Ridiculous. I wish there was a minus rating.

Aug 14, 2018
Horrible customer service. A friend bought a leather couch. Upon delivery a hole in the leather was found. Left the couch in the original packaging until the leather could be repaired over a week later. Finally got to unwrap the couch only to find that one of the recliners didn't close properly. Got a run around from the customer service agent because this issue wasn't reported in three days (keeping in mind that it took a week for them to fix the leather). Also found additional holes in the leather. Now they want to send out two more people, one for the recliner and another for the leather. Won't replace what is clearly a damaged product and also will only offer to compensate $50. What an insult. Buyer be ware, the customer service is more like customer insult and runaround.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 6 pm

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