Furniture Depot Calgary

Be VERY wary when dealing with this business, or better yet don't deal with them at all. The staff are only polite towards you until you put down a deposit or give them money, then afterwards they start to become very condescending towards you and you are essentially locked into the transaction as their policies are constructed to the point where you can't do ANYTHING to get your money back as they take no real responsibility for anything that happens with your furniture after the fact. Since their policies conveniently aren't anywhere on their website but are "clearly posted" in their office (it's a single piece of paper on the wall that they don't point out or make any mention of), the only real place you might see their policies is on the paper you sign for the agreement, which again they don't tell you anything about and just ask you to sign the paper without going over anything. Since they seem rather reluctant to let people know about what kind of policies they have, I will list them here for sake of awareness because this is what they're trying to get you to agree to: 1. ALL SALES ARE FINAL. 2. NO REFUND, NO CANCELLATIONS, NO EXCHANGE. 3. ALL CANADIAN MADE FURNITURE CARRIES MANUFACTURER'S WARRANTY. 4. TRANSPORTATION COST NOT INCLUDED IN WARRANTY. 5. THERE ARE NO WARRANTY GUARANTEES AGAINST WEAR AND TEAR. 6. THERE IS NO WARRANTY ON THE OVERSEAS MERCHANDISE WE SELL. 7. SPECIAL ORDER DELIVERY DATE SUBJECT TO CHANGE AS PER AVAILABILITY OF THE PRODUCT. 8. BALANCE MUST BE PAID IN STORE BEFORE DELIVERY OR PICK UP. 9. WAREHOUSE CHARGES ($10.00 PER DAY) WILL APPLY IF WE HAVE TO STORE CUSTOMER MERCHANDISE. 10. FURNITURE DEPOT WILL NOT BE RESPONSIBLE FOR ANY DAMAGES THAT MAY OCCUR DURING PICK UP OF PRODUCT. 11. IT IS THE SOLE RESPONSIBILITY OF THE PURCHASER TO INSPECT ALL GOODS PRIOR TO PICK UP OR DELIVERY BY CARRIER. 12. WE WILL NOT BE RESPONSIBLE FOR ANY HARDWARE OR ANYTHING MISSING AFTER 24 HOURS OF PICK UP OR DELIVERY OF PRODUCT. 13. FURNITURE DEPOT WILL NOT BE HELD RESPONSIBLE FOR ANY DAMAGE TO CUSTOMER'S PROPERTY DURING DELIVERY OF PRODUCT. 14. ASSEMBLY CHARGES WILL BE EXTRA. FURNITURE DEPOT WILL NOT BE RESPONSIBLE FOR GARBAGE DISPOSAL. So keep these in mind before you decide to shop here, because once you give them any money you are stuck with that transaction unless you want to take the loss and literally give them free money, which I wouldn't recommend either. In addition, the owner was telling me that I needed to sign the line labelled "RECEIVED IN GOOD CONDITION" before I even got to see the furniture I would be taking home. This makes no sense because how am I supposed to write a signature saying that the product I received was in good condition when I literally haven't even seen it? The owner was quite rude during the experience I had, and I don't know if he paid people to create accounts to leave 5 star reviews or what because the majority of 5 star reviews you'll see for this business (making up about 25% of all reviews at the time of writing this) are created by people who only have 1 contribution and nothing else (how convenient). I find it hard to believe that these are real people that made these reviews based on real experiences at this store, so the rating of this business would realistically be closer to 2.5 or 2.6 stars. Apparently the delivery company is separate from this business, but since I was never told which delivery company this is, I can only speak about it here. The delivery service was okay at best, but the people who delivered my furniture spoke extremely broken English over the phone and hung up on me twice when I was trying to ask them a question. The two individuals moving my furniture all but refused to speak English in front of me the entire time until it came to signing the agreement for the delivery. This felt a bit rude to me solely because they could be discussing anything in front of me as a customer and I'll have absolutely no idea what they're talking about, which feels unprofessional during a business transaction. I would never recommend anyone to shop here.

Horrible place to buy furniture. dont waste your time or money. my couch brought from hereI was told was made of Solid wood. it was cheep weak particle board which broke first time to using it. Store manager yelled at me and threaten to call the cops to kick me out when I asked him why he lied to me about the materials wouldn't even look at my picture only offered to charge me for repairing it

Amazing variety of furniture at great prices! Outstanding customer service and friendly staff! If you're looking for high quality furniture at low prices you've come to the right place!

3 months ago, I had booked the stuff for $8900. I went last week, 3 days before my delivery to pay the balance for my stuff. Yet, I was a little nervous that they wouldn’t deliver everything on the same day because my relatives were telling me some stories about how they have to wait for some things from different furniture stores. But I was surprised because they delivered and set up everything on the same day to my house. This is my go to store to buy furniture! :)

Great customer service! They have a large variety of furniture to choose from and are very helpful! Would recommend!