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Structube

Structube

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3.6 Google Review
10111 112 St NW, Edmonton, Alberta, T5K 1M1, Canada
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Google Reviews

Refresh Reviews 3.6


Aug 29, 2018
After my 4 emails to you guys have gone ignored I’m leaving this review... I’m astounded by the lack of customer service you’ve displayed. How can you just ignore a customer? Do you not like making money? Big screw up on your part as I was going to be spending more money but now I’ll be taking my money else where.

Aug 10, 2018
This is a review regarding Structube as a whole, not the specific location. I have now ordered 3 items from Structube. Each item either showed up damaged, missing screws, or both. I waited months for these items and everytime I called customer service they had no answers for me. Their customer service team has very few options in actually helping customers and couldn't even tell you what types of screws go in the table that they manufacture. Have wasted my time and money here doing their job. Won't be purchasing any more items and would highly recommend IKEA over Structube.

Sep 12, 2018
Love the style of furniture and decor that this store offers. Great prices.

Dec 15, 2017
This place has a pretty good selection and the staff are quite friendly. We got an item from here and it was well priced and good quality. Have to pay to park nearby, but there have been spots close whenever I have gone there. It is also a manageable size, so you check out a pretty good selection without being stuck there until doomsday. If you are in the market for furniture I would definitely pop in and take a look around.

Jan 4, 2018
I was just informed that the table I ordered back in September will now be delayed further until March. Up until this point I have received zero updates on the status of my order and have not been able to get through on your customer service line the last six times I have called. When I spoke to the girl who informed me of the delay, I asked her what you would be doing to compensate your customers for such poor service. Her response was that you do nothing and that my only option would be to cancel my order, or continue to wait until March and possibly later. I was also refused when I asked to speak to a manager or someone who was her superior to get more answers. They have great pieces, but if they don't actually deliver them to you for over 6 months, what's the point?

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Today
Fri:10 am - 9 pm
Sat:10 am - 6 pm