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Urban Home Elements

Name: Urban Home Elements
Address: 2019 99 St NW, Edmonton, AB, T6N 1M1, CA
Telephone: (587) 754-8946
Price range: $$$

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2.9 Google Review

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2019 99 St NW, Edmonton, Alberta, T6N 1M1, Canada

(587) 754-8946 m.facebook.com/pages/category/Furniture-Store/Urban-Home-Elements-1975669129367452

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Google Reviews

Refresh Reviews 2.9

john cronk

Oct 25, 2018

Best place to buy furniture.... bought my sectional only for $1999 and let me tell you that it was the best BUY ! The furniture is really nicely displayed and i got really good assistance from salesperson named Aahat. I showed her the pictures of my place and she ensured that i got the best suited furniture piece for my house.

Kev P

Nov 8, 2018

We recently just bought a couch. So far the experience has been good. Will update review again when I receive our new couch! EDITED Oct 13 - We purchased our coach about mid August. The Invoice says we should reviece the coach by Sept 2. I gave them a call in mid Sept. The Sales lady then tells me I should receive it by November. "It's being held at customs," apparently... I am a little disappointed that other reviewers are having the same problem... NOV 5: finally picked up our Julia sectional. At Big Comfort at Southgate. Pick up was smooth and successful. The product came all the way from China. So it took a long time... Took about two months for shipping that they don't tell you. Edited rating: 3.7 stars out of 5

Emily

Nov 9, 2018

Asked for a price as they have no website. Was told the price, drove across the city to see the item and was told it was actually double the price than I was originally told. I enquired why and she said something about the computer being wrong. Then she told me a third price out of nowhere? They don't even know what their own prices are! Wasted my time, poor service, will not be back.

Ali Arafat

Sep 27, 2018

Worse service and follow-up ever. Ordered coffee tables 7 weeks ago and no one knows where they are. No one calls you back, asked for a refund and no one can process that either. Only their manager can, who conveniently is never available. This place is a joke!

Paola Yip

Oct 25, 2018

We ordered a couch during one of their promotions, with an ETA of 8-10 weeks. We are still waiting and are at 18 weeks. A month ago we were told it was in the next shipping container from manufacturer, but later told that the container arrived but was missing the couch. At this point they promised it would be in the next container arriving at the end of the month but this time has past and they have not contacted us or returned messages. We are wondering if this store is actually fulfilling orders or not, since they keep advertising sales for the same products on their Facebook site but have not fulfilled our order which is from many months ago. UPDATE: Immediately after posting this review we were contacted by Big Comfort (a different furniture store) who said they were calling to follow up on our order. Their rep said they shared ownerhsip and a warehouse with Urban Home Elements. He said he would look into our order and phone back but never did. We spoke to him two more times where he promised he would look into it and call us back, but never did. After insisting on a refund the furniture miraculously was found and delivered the next day. We are happy with the product despite finding it was manufactured in China, as we were told it was made in the US. We 100% do not recommend this store. They are deceitful and other reviews indicate the same. The majority of other reviews are similar to ours but now there are some recent 5 star reviews that I believe are fraudulent and meant to boost the stores abismal rating. They are boiler plate, same as the hundreds of suspicious reviews on Big Comfort’s google reviews. Just have a look and you will quickly understand.

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Opening Hours

Mon:10 am - 8 pm

Tue:10 am - 8 pm

Wed:10 am - 8 pm

Thu:10 am - 8 pm

Fri:10 am - 8 pm

Sat:10 am - 6 pm