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Closets by Design - Edmonton

Name: Closets by Design - Edmonton
Address: 9903 209 St, Edmonton, AB, T5T 5X9, CA
Telephone: (587) 772-1497
Price range: $$$

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3.6 Google Review

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9903 209 St #unit 35, Edmonton, Alberta, T5T 5X9, Canada

(587) 772-1497 edmonton.closetsbydesign.com/?source=gmap

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Refresh Reviews 3.6

C Chong

Nov 26, 2018

Brittany was very good and helped us design our pantry and WIC to meet our needs and budget. The installation was less than good, the installer left behind the saw dust in our closet and didn't clean it like he's supposed to. He also left chips all over our product which the manager said he should have the means and know how to fix at the time of the installation. He was less than professional when he asked me "you have pop?" I don't have an issue providing him a soft drink but to outright ask a customer for anything besides water feels a bit unprofessional and the way he asked... no please or anything. I called and spoke with the manager and he said he'd send someone else to fix up the chips and would compensate us with a gift card. But when I called back to book a date he wasn't available, I've left messages several times over a few months and he has yet to call me back. Very disappointed in their customer service. For the amount of money you spend you expect to have a product that is at least not damaged and with any issues you'd expect good customer service with good follow through. .

Tanvi Mali

Oct 28, 2018

Brittany was very knowledgeable and friendly. Once we showed her around our place, she was able to come up with a design that fit our needs perfectly for our master ensuite closet, ensuite washroom, and mudroom closet. Her designs were functional and she understood exactly what we needed in terms of storage. So we got them to install cabinets for 3 areas of the house. We have an average size home but these were areas where we needed to maximize our storage space. The cabinets were custom built and fit the spaces perfectly without making our space feel smaller. The chocolate pear colored cabinets look as if they were installed when the house was initially built. They match our cabinets throughout the whole house. They also installed a trim along the mudroom cabinet which makes it look very refined/finished and professional. Ramon was excellent in terms of installing the cabinets. He took the time to make sure things were done properly. Ramon also called before he was on his way over, each time, which was courteous. We also received confirmation emails and phone calls for appointments. Only downside was that it took 3 appointments (instead of the 1 day) to have all of them installed. This was not due to Ramon but the drawer dividers were forgot to be ordered/made and the mudroom cabinet doors being different sizes. These problems were fixed by the company with ease and no hassle a few days later. Worth the money for good customer service and to have our home well organized. Thanks Closets by Design!

Tim Hordo

Apr 6, 2018

Doug and the team at Closets by Design did four closets for use over the course of a few days. They were courteous in our home, prompt in communication, as well as happy to come back and correct any imperfections. In the end gave us a quality product for a great price.

Janice Albiston

Apr 25, 2018

Closets by Design have installed two bookcases and a wall bed for me. On each occasion they exceeded my expectations. Excellent workmanship and very professional service

Kent C

May 16, 2017

Right from the start, everything was more than expected. Quick call back, had an excellent consultation with Brittany and then received a call a few days before to confirm installation. Then received a call day before to confirm time window. Installer arrived on time and did the job in a timely and professional manner. Wouldn't hesitate to use them again.

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