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Furniture Land Ltd

Furniture Land Ltd

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3.5 Google Review
Richmond, British Columbia, V6V 1J3, Canada
(604) 278-9595 www.furnitureland.ca
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Google Reviews

Refresh Reviews 3.5


Jul 27, 2018
We recently bought a couch and chair. We were pleasantly surprised that everything was customizable, it was perfect awesome fabric and colours. Our products were made in Canada (which is great) and many items at Furniture Land have Canadian made as well. Sam Help out us to making decision he was extraordinary. He was not pushy and offered honest and sound advice. Delivery was on proper date guys were professional. We are very happy with our purchases and will definitely shop there again! Thanks Furniture land.

Sep 27, 2018
I walked in last night ready to purchase a couch that I'd seen a few days earlier. I had committed to purchase however once I inquired about delivery Sam proceeded to start yelling at me about how the warehouse is closed on Monday's and how important the first and last sale of his day was. As I'm sure you can imagine i walked out without a new couch. I am absolutely baffled on how a salesman can loose a customer after the intent to purchase was made. This was an absolutely pathetic attempt at customer service and i would never recommend going here!

Jul 4, 2018
I would not recommend visiting this store. The manager or owner, Sam, is extremely pushy and is not customer-oriented. You can tell that he is very determined in getting a sale, even if what he is offering is not what you are looking for. We had informed him of our budget ($500) and he gave us this long speel of how buying a more expensive mattress would be a wiser choice in the long run as an expensive mattress implies better quality (which we know isn't always the case). We have our budget for our reasons and we don't need to be questioned on our budget choices nor should we be persuaded to change our budget to favour the interests of the business. Sam could tell that we were ready to leave as all of the mattresses were out of our budget but he continued to try and sell us a mattress. He showed us mattresses that were more than $500 and offered to not charge us a delivery fee. Even when we had said that we will think about it and might come back, he tried to get us to stay at the store to 'think about it'. We didn't appreciate his pushiness nature and would have him rather respect our budget choice and our decision to leave. Funny enough, the next store we went to had way better service, were not pushy at all, and had mattresses that were within our budget.

Sep 18, 2018
We are 100% happy with our experience at Furniture land! The customer service we received from Ria was outstanding - there was a small issue with the sectional we ordered when it arrived and from the moment we mentioned it, Ria was determined to make it right which she did and very quickly! The sectional is lovely and when we need more furniture, it's the first place we will look for sure. I should add that I think that we received very good value for our dollar as well - a quality piece of furniture for a very reasonable cost. Thank you Ria!

Sep 15, 2018
Great service, the staff goes above and beyond to help, they set up my coffee table for free, even though you have to pay! They go out of their way to make sure that you feel comfortable! Thanks furniture land !! And thanks to Navi and Raman who were extra helpful!!

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Opening Hours

Mon:10 am - 7 pm
Tue:10 am - 7 pm
Wed:10 am - 7 pm
Thu:10 am - 7 pm
Fri:10 am - 8 pm
Sat:10 am - 6 pm

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