JR Furniture

They are horrible. Delivered a couch with a tear on the chaise. Then came the 'new' couch that had a hole on the seat. They also missed the original appointment, never bothered to call or re-schedule. Had to go in the store to book a new delivery date. Never again.

I wish there was an option of giving -5 stars. To say we had an extremely bad experience at JR Furniture is an understatement. We recently bought some furniture from JR furniture in Richmond. To be exact we bought a queen sized bed and a bunk bed. To begin with, we paid them in advance, but they gave us a hard time during delivery. They promised us they would pick up our old furniture; there as well they gave us a hard time. Even in the bunk bed, the storage pieces which they did show us at the store were missing. Moreover the manual they provided for assembling the furniture was wrong and absurd. They would not pick up our calls or hang up in between. Finally when they did pick up, they were very rude and even blunt with my wife, they were yelling at her without any manners to talk to a lady. We did not just talk to one person but three to four different people we talked to, none of them was ready to help us. We went to their store again to talk about the entire ruckus. You would think at least the manager would be any better, but NO. He himself was very rude. We even gave him the option of exchanging and giving us other furniture instead of giving the storage which he didn’t have at that time. He was not ready to do that either. When we could not take any further we finally had to walk out of the store. Their attitude- ‘Since they got the money, they didn’t care’ was clear from the way in which the entire communication happened and how they handled our whole case taking everything in advance. Ultimately we just put a charge back on our credit card for which the case is still going on. It’s not just one person who was unprofessional there. They had a staff of 5-7 people plus the manager but they kept on blaming each other and no one was willing to take responsibility for their actions. The whole JR furniture is a crook system. They will take advantage of you. I can prove that they are a fraud. I would suggest everyone to not deal with them because they do not deliver what they promise. Forget the after sales service; they are no good at delivery itself. We highly recommend people to not to go there. We just want to leave a strong message out here and spread it as much as possible because I think if I could have come across such a review or focused on such reviews, I would not have visited them, or bought from JR furniture or wasted my time on such a scam of a system. When I personally feel so, I believe it’s my responsibility to spread the word and warn others as well.

Great sales.

Ok. I normally don’t do this but this is really bothering me. This is about JR furniture in richmond British Columbia and my experience with them. And it only has one star because I can’t post without it they deserve nothing. This place has the worst customer service in all of the places I have ever been. I personally worked in customer service and understand its a tough job but it is the responsibility of the salesperson to take ownership and not blame the customer for issues that arise. First promised the furniture would arrive in 2-3 weeks then it became an extra two weeks. Then was given a final date for it to arrive and we decided to wait. Then got a phone call the date of delivery saying sorry we can deliver the furniture hasn’t arrived, this is already 6plus weeks later. After I finally lost it and gave them a piece of my mind they tell me I have to go to the surrey location for a refund not Richmond because they can’t do refunds there. Which is completely beyond me. Why open stores in other locations if you can’t provide the service. The salesman then refused to take my calls and hung up on me multiple times. Yes I got heated but only because he wasn’t listening to me and understanding that we have been understanding and Patient. He then hangs up and no contact then sends a delivery guy to my house with half of my furniture order the next day. When we called and asked what the heck was going on he went on about how he sold the furniture at a dirt cheap price and we should appreciate it. Like seriously?!?! Worst salesman ever! Still doesn’t apologize. I have tried contacting head office and no call back been over 36 hours and multiple calls. I called them that same day and was told Manger would call me back ASAP. Then I called back hours later and was told th manager isn’t in and hasn’t been for over 3 days, which is weird because he clearly was there earlier and now he hasn’t been there in 3 days. I will continue to call them and deal with this matter. This isn’t how anyone should be doing their job or talking to customers. This is my PSA. Don’t shop at JR furniture especially with someone named Kuldeep at the Richmond location.

I love my couch, it is beautiful. I had a great buying experience , john was amazing and so was Cameron. great customer service. extensive knowledge of product and services. great taste in design.