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Refresh Reviews 3.3


Oct 7, 2018
A one friendly staff. Helpful information about products to choose from. Carry appliance, furniture for inside and out too. Most anything you need to make your home comfy. Good prices and deals if on sale or not. Like thier warranty on products. Shop here any day.

Aug 19, 2018
Ordered a fridge and stove on June 6th of this year. Fridge was damaged which they fixed. Stove is still broken from when they delivered it. Made an agreement that to make it easier on repairmen that we could wait till the next time they were able to come out, just call before hand so as to make sure we are home. We have four kids and between the appointments, camps, and other situations we are often not home. They called once and we were not able to be at home. We ended up calling today to see what is going on. I went onto tell them that due to length of time the damage may be more severe. Salesman goes onto tell me that he will send a Whirlpool service repairman, connects me to front desk and she goes onto tell me that I am responsible for getting a hold of Whirlpool! You guys broke it before it even got here! I am furious and I am definitely done with this company

Sep 19, 2018
Looks small from the outside, but packs a lot on the inside. Staff were helpful and knowledgeable. Good selection of furniture and household furnishings. Sales seem to be very random with the Brick!

Aug 8, 2018
I have been shopping at The Brick my entire life and never had a bad experience...until The Brick in Castlegar. I have multiple injuries and my partner and I finally saved up for a new mattress and The Brick staff confidently recommended us a bed that would support us both individually. It was great for the first 180 days (The warranty period if they convince you to buy the mattress protector) and then it started to sag to the point that I roll into my partner because he is heavier. Because there is no indent (seen in a photo!) in the mattress of 1.5 inches neither The Brick or Sealy will honor any kind of warranty and we're stuck with it. Leave the recommendations to the Dr.! It took 3 months of lack of communication from The Brick and being passed around from person to person to get nowhere. Shop somewhere else for sure! They do nothing to try to keep you as a valued customer. What a disappointment...this is the first review I've ever felt the need to write.

May 24, 2018
Worst customer service I've ever experienced. While trying to make a purchase, my salesperson began yelling at his mom (his supervisor) and kicking her to get her attention to help with the transaction. We purchased a couch and a boxspring and paid for delivery. After two weeks I still had not received any word from the store. After finally contacting them I was told they still hadn't scheduled a truck and were waiting to sell more products to justify a delivery. Was then told I have pay to have it couriered in top of the delivery fee I had already paid. Manager refused to help in any way and went back on a contractual agreement. Save your money and shop somewhere else.

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm Today
Thu:9 am - 6 pm
Fri:9 am - 6 pm
Sat:9 am - 5 pm