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604Wholesale

604Wholesale

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1851 Kirschner Rd ##103, Kelowna, British Columbia, V1Y 4R7, Canada
(604) 340-4029 604wholesale.ca
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Aug 3, 2016
Being an interior designer I wanted to do something custom because they had so many options, but this would take 8 weeks. I purchased a sectional set with the impression of having it installed the week prior when ordering "in stock" items. I was very excited not only for myself but future clients because the price point was so great and the look was very modern and contemporary. However, when the items arrived, three of the 7 piece set arrived damaged when I unpacked everything. Working in the industry I was used to furniture stores ensuring quality products before releasing to the public and/or informing us when something went wrong. I do also understand that things can arrive damaged as I deal with furniture ordering on a daily basis. When the new pieces arrived.... two of them were ordered wrong and I was still left with two damaged pieces. When the pieces were ordered again, They failed to show up in the delivery slot time and used the excuse that their delivery truck broke down. I wouldn't have known this if I hadn't have called because they failed to call me to let me know... It's extremely poor service and after this seems a bit of a sketchy operation. Nothing was done to remotely ease the pain of waiting week after week. There was no apologies, nothing. It's now been almost 8 weeks (the time it would have taken to order something custom). I'm extremely disappointed with my experience here, I can never recommend this to any clients or people within the design community after this. ** UPDATE. They offered my furniture covers to help ease the inconvenience. This was mentioned in May... it's now August and I've just been informed that they're not placing the order until new year. Extremely unprofessional.

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Opening Hours

Mon:11 am - 4 pm
Fri:11 am - 4 pm
Sat:11 am - 4 pm